Mikayla Randle
Maddington,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Always willing to listen and to learn new skills.
To seek and maintain a full-time position to achieve desired goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Worker
Cotton On
10.2023 - 01.2024
- Christmas Casual
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Hospitality Worker
McDonald's
02.2021 - 11.2023
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
Education
Thornlie Senior High School
Thornlie, WASkills
- Cleaning and Sanitizing
- Cash Register Operations
- Food Allergies
- Shift Coverage
- Food and Beverage Service
- Food Preparation
- Order Accuracy
- Timely Food Delivery
- Process Transactions
- Serve Customers
- Payment Processing
- Professional appearance
- Cash handling accuracy
- Effective communication
- Adaptability and flexibility
Certification
- Certificate II in Retail Services, McDonald's
Timeline
Retail Worker
Cotton On
10.2023 - 01.2024
Hospitality Worker
McDonald's
02.2021 - 11.2023
Thornlie Senior High School