Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mikayla Reber

Sydney,NSW

Summary

Dynamic manager with a proven track record at Servcorp, driving a 20% profit increase through effective sales management and client relations. Skilled in staff training and financial oversight, I excel in multitasking and fostering strong team dynamics, ensuring exceptional service and operational efficiency across diverse industries.

Overview

12
12
years of professional experience

Work History

Office Manager

Servcorp
Canberra, ACT
08.2022 - Current
  • Sales & Business Development: Drove business growth, helping increase profits by over 20% in 5 months.
  • Office & Facilities Management: Managed office operations and facilities to ensure smooth day-to-day functions.
  • Account Management: Oversaw 100+ client accounts, ensuring satisfaction, and business growth.
  • Team Leadership & Development: Led and developed teams to meet business targets, enhancing leadership skills.
  • Financial and Administrative Oversight: Managed financial processes and administrative tasks for efficient business operations.
  • Communication & Interpersonal Skills: Refined communication through daily interactions with executive clients, maintaining Servcorp’s premium brand.
  • Networking & Event Organisation: Organised networking events to build relationships and drive local area marketing.
  • Technical Proficiency: Utilised various tools and systems to manage accounts and operations effectively.
  • Client Relationship Management: Built and maintained strong client relationships, ensuring retention and satisfaction.
  • Adaptability & Dependability: Relocated for the company, demonstrating adaptability, dependability, and passion for the role.

Store Manager

Sheridan
Sydney, NSW
12.2020 - 08.2022
  • Visual Merchandising: Created attractive displays to boost sales and meet KPIs.
  • Inventory Management: Efficiently managed stock, ensuring accurate inventory levels and streamlined processes.
  • Sales & Performance Management: Consistently exceeded KPIs and sales targets.
  • Customer Service: Addressed customer queries and resolved complaints to ensure satisfaction.
  • Retail Operations: Oversaw daily retail operations, ensuring smooth and efficient service.
  • Staff Training & Development: Trained and developed staff to enhance skills and improve performance.
  • Cash Handling & Financial Management: Managed cash transactions and ensured accurate financial reporting.
  • Recruitment: Participated in the recruitment process to build a strong team.
  • Leadership & Problem Solving: Advanced to a management role, refining leadership, problem solving, and time management skills.

Store Manager

St Vincent De Paul Society
Sydney, NSW
10.2018 - 07.2020
  • Visual Merchandising: Created engaging displays to attract customers and drive sales.
  • Inventory Management: Managed stock levels and ensured product availability.
  • Cash Handling & Financial Management: Oversaw cash transactions and financial reporting.
  • Volunteer Coordination: Coordinated and supported volunteers to ensure smooth store operations.
  • Donation Processing: Managed donation intake and processing efficiently.
  • Store Operations: Ensured daily operations ran smoothly, focusing on customer satisfaction.
  • Staff Training: Trained and developed staff to improve performance and customer service.
  • Customer Relations: Built strong relationships with customers, enhancing their experience.
  • Passion for Social Impact: Demonstrated commitment to social causes and positive community impact.
  • Leadership & Communication: Developed leadership, communication, and attention to detail through hands-on experience.

Telephonist & Office Assistant

Manly Warringah Cabs
Sydney, NSW
12.2016 - 10.2018
  • Managed incoming calls and directed them to the appropriate departments.
  • Handled customer inquiries, providing prompt and accurate responses.
  • Performed clerical tasks, including filing, photocopying, and faxing.
  • Maintained accurate records of customer interactions.
  • Entered large volumes of data into the company database, ensuring accuracy and error-free submissions.

Front of House Manager

Sourdough Café Warringah
Sydney, NSW
06.2016 - 12.2016
  • Developed and implemented standard operating procedures for efficient workflow.
  • Organised promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.
  • Trained and mentored new team members on customer service standards.
  • Managed daily cafe operations and staff scheduling to ensure smooth service.

Beautician

Belle Isle Total Body Care
Manly, NSW
06.2015 - 06.2016

Customer Service Cashier

KFC
Manly Vale, NSW
03.2013 - 07.2014

Education

Certificate III - Beauty Therapy

TAFE NSW
NSW
01-2016

Certified Dermalogica Retail Specialist - Beauty Therapy

Dermalogica
St Leonards, NSW
01-2016

Some College (No Degree) -

Barista Course

Skills

  • Staff training and development
  • Performance tracking
  • Multitasking and time management
  • Event organisation and networking
  • Financial oversight
  • Staff training and development
  • Performance tracking
  • Multitasking and time management
  • Event organisation and networking
  • Financial oversight

References

Provided upon request

Timeline

Office Manager

Servcorp
08.2022 - Current

Store Manager

Sheridan
12.2020 - 08.2022

Store Manager

St Vincent De Paul Society
10.2018 - 07.2020

Telephonist & Office Assistant

Manly Warringah Cabs
12.2016 - 10.2018

Front of House Manager

Sourdough Café Warringah
06.2016 - 12.2016

Beautician

Belle Isle Total Body Care
06.2015 - 06.2016

Customer Service Cashier

KFC
03.2013 - 07.2014

Certificate III - Beauty Therapy

TAFE NSW

Certified Dermalogica Retail Specialist - Beauty Therapy

Dermalogica

Some College (No Degree) -

Barista Course

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Mikayla Reber