Mikayla Robinson
Woongarrah,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
PoliceLink
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for the organisation.
- Participated in team meetings and training sessions to stay informed about business changes and standard operation procedures.
- Offered advice and assistance to customers, paying attention to special needs or wants as well as non English speaking backgrounds.
- Actively listened to customer's situations and created official police reports when required or provided information when needed.
- Organised for police attendance under stressful and time critical situations while staying calm.
Customer Concierge Operator
Service NSW
08.2021 - 04.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Receptionist
Coast Reality
02.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Certificate III - Business
Stride Learning
07.2023
Skills
- Call Triaging
- Microsoft Excel
- Microsoft Word
- Managing Multiple Tasks
- Problem-Solving Ability
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
PoliceLink
04.2022 - Current
Customer Concierge Operator
Service NSW
08.2021 - 04.2022
Receptionist
Coast Reality
02.2021 - 07.2021
Certificate III - Business
Stride Learning
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