Summary
Overview
Work History
Education
Skills
Contact Number - Mobile
Personal Information
References
Credentials & Qualifications
Timeline
Generic

Mikayla Roy

Mount Evelyn,AUSTRALIA

Summary

Experienced in housekeeping and the mental health field as a Support Worker. I have worked with diverse clients with varying mental health needs, enhancing my practical and adaptive people skills. Strong communication skills developed through administrative work and completion of university degree involving extensive use of Microsoft Office applications. Enjoys reading, baking, and tending to plants in spare time. Eager to continue learning, developing, and growing skills in long-term employment opportunity.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments and learn new systems. Experienced in providing high-quality administrative support to various departments. Exceptional multitasking and task prioritization skills and ability to revise written documents, including updating standard operating procedures.

Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

7
7
years of professional experience

Work History

Administration Officer

Victoria Police
07.2024 - Current
  • My responsibilities as an Administration Officer include data entry, filing, document destruction and archiving tasks; providing administrative support to police and personnel as required, general correspondence, preparing and revising emails, and updating standard operating procedures with clear and accurate information; and also attending enquiries from internal and external stakeholders, providing initial advice and information where required
  • Importantly, I have maintained the safe recordkeeping of essential personal and sensitive information, including where to store these
  • I have learned a significant amount from this work and hope to continue working with a supportive team
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Maintained personnel records and updated internal databases to support document management.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Learned and adapted quickly to new technology and software applications.

Mental Health Support Worker

Ribbon
06.2022 - 07.2024
  • I have worked with numerous NDIS clients with Ribbon, assisting with community participation, daily activities and working towards their personal goals
  • I was essential in organizing their appointments, offering transport and assisting with their day-to-day needs
  • This work is exceptionally fulfilling and has been a great application of the theoretical knowledge I learned within my certificate in mental health
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Increased patient engagement in treatment by establishing rapport and building trust with clients.

Multiple Roles

Panorama Retreat & Resort PRR (Formerly “The Country Place”)
08.2017 - 07.2024
  • I have performed several roles at PRR
  • Whilst predominantly working in housekeeping, I also supported roles in the kitchen, including cleaning rooms, creating schedules, assisting with food preparation, general cleaning, making beds and laundry
  • In all roles I focused on attention to detail, prioritizing tasks, and providing lasting impressions to guests
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.


Private Support Work

Private ABN
11.2020 - 03.2023
  • Alongside my work with YVSC, I was offered individual work with an adult male client with Schizophrenia who required daily assistance
  • Together we completed daily activities to support his wellbeing such as cleaning, cooking, and shopping
  • Through this work, I got valuable experience in managing and supervising my client’s medication intake, de-escalating perceived harmful situations resulting from schizophrenic delusions, and was able to communicate in a calm and clear demeanor
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.

Support Worker

Yarra Valley Support Coordination (YVSC)
02.2020 - 11.2020
  • Through this service, I worked as a support worker and helped several clients with reaching personal goals, attending medical appointments and walking together
  • I also worked doing some house cleaning for clients
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Developed strong rapport with clients, which facilitated more effective support and guidance.

Education

Certificate IV in Mental Health -

Swinburne
01.2022

Bachelor of Psychological Science -

Deakin University
01.2021

Victorian Certificate of Education (VCE) -

Lilydale High School
12.2017

Skills

  • Administrative support
  • Work Planning and Prioritization
  • Customer relations
  • Data Entry
  • Database administration
  • Continuous improvement
  • Recordkeeping and file management
  • Team collaboration
  • Data confidentiality
  • Personable and approachable

Contact Number - Mobile

0466 583 972

Personal Information

Driving License: Car – Full Driver’s licence, and a registered and insured vehicle.

References

  • Emily Gleeson, Administration Officer Team Leader, VicPol, 0411 385 365
  • Justine Preston, Concierge/ Customer Service, Callisto Place Retirement Village, 0439 858 355
  • Belinda McKinlay, Monitoring Intake, NDIS, 0468 992 180

Credentials & Qualifications

  • Bachelor of Psychological Science, Deakin University, 2021
  • Certificate IV in Mental Health, Swinburne, 2022
  • Mental Health First Aid, 2020
  • Victorian Certificate of Education (VCE), Lilydale High School, 2017
  • Current NDIS Worker Screening Check
  • Current Working with Children's Check

Timeline

Administration Officer

Victoria Police
07.2024 - Current

Mental Health Support Worker

Ribbon
06.2022 - 07.2024

Private Support Work

Private ABN
11.2020 - 03.2023

Support Worker

Yarra Valley Support Coordination (YVSC)
02.2020 - 11.2020

Multiple Roles

Panorama Retreat & Resort PRR (Formerly “The Country Place”)
08.2017 - 07.2024

Victorian Certificate of Education (VCE) -

Lilydale High School

Certificate IV in Mental Health -

Swinburne

Bachelor of Psychological Science -

Deakin University

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Mikayla Roy