Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikayla Singh

Young,NSW

Summary

I'm writing to apply for the position you have available. I am confident that my skills are well- aligned with the role, and that I would be an excellent fit for your work place. I am young and confident, and believe I have the necessary maturity to be an asset to your team. My set-skill and industry expertise are comprehensive and up-to-date. I make it my top priority to work well and efficiently within a team. I have acquired a variety of skills and this has left me wanting to expand my skill set and embrace new challenges. I'm a very fast learner, and pride myself on being well presented, polite and determined to tackle any task. I am also a very enthusiastic, energetic, bubbly person and thrive being in a team environment. I have learned and accomplished a great deal in my 7 years experience as a barista and hospitality worker at both McDonald's and the Young Services Club. Working in the customer service industry has given me the confidence I have needed as a young person to achieve my greatest results in the workplace. I believe myself to be an excellent candidate for this position as I'm always willing to try new things without hesitation. My responsibilities while working in customer service and hospitality have helped me to develop a better work ethic and to always try my hardest in everything I do when it comes to helping a business succeed. I am motivated, task-orientated and efficient with all that I do. My knowledge of customer service and cash handling is comprehensive and current. My experience and past accomplishments make me an excellent candidate for this position. My enthusiasm and commitment to excellence have served me well. I have enclosed my resume for your consideration. Please feel free to contact me via phone or email at a time of your convenience to discuss my background as well as the requirements for the role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Loans Officer

SWSbank
12.2022 - Current
  • Evaluate, authorise and recommend approval of applications for both secured and un-secured personal loans, as well as home loans and credit cards
  • Execute the loan origination process, including ordering credit reports, valuations and title search's
  • Assess clients' financial situations
  • Assist customers with consolidations of debts and refinances in order to reduce debt to income ratios
  • Experience with Excel, Nimo, Ultracs, Equifax, PPSR, Teams and Unix
  • Liaise with valuators such as Herron Todd White
  • Provide excellent customer service and helping customers find the best loan options
  • Help clients achieve their financial goals and contribute to the growth of a reputable financial institution
  • Balance cash drawers accurately at the end of each shift, minimising discrepancies in financial records (I was a teller for 3 months before changing roles)

Delivery Driver

Aramex Logistics
04.2021 - 12.2022
  • Complete deliveries daily in Young and surrounding areas.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Deliver packages to customer's doorsteps and business offices.
  • Load truck and properly secure items to prevent damage for deliveries.
  • Keep detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Oversee product loading to keep items balanced, work efficient and items secure for safe delivery.


Business Administration Officer

Kalyx
10.2020 - 04.2021
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Identified issues, analysed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed team communications and information for meetings.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Experience with software's such as Concur, Citrix, Sharepoint and other software tools to create documents and other communications.

Operations Manager

Trimech
10.2020 - 02.2021
  • Gathering information and implementing practical filing systems.
  • Managed invoicing and payment processing operations.
  • Cross-checked purchase orders, receiving reports and invoicing to validate invoice accuracy before payment.
  • Exceeded goals through effective task prioritizing and great work ethic.
  • Answering phone calls and assisting customers.
  • Scheduling jobs for technicians.
  • Experienced with Simpro, Maintenance Planner, Excel and Microsoft Word.

Barista/Bartender

Services Club
07.2017 - 10.2020
  • Food preparation
  • Payment handling
  • Customer service
  • Cleaning and sanitation
  • Barista duties
  • Complying with all OH&S and food safety protocols
  • Pouring of alcohol in a responsible manner

Barista

McDonald's
10.2012 - 06.2017
  • Barista duties
  • Payment handling
  • Cleaning and sanitation
  • Customer service
  • Food preparation

Education

High School Diploma -

Hennessy Catholic College
Young, NSW

Skills

  • Dependable, hard-working with over 9 years' experience in hospitality and customer service
  • Focused on promoting customer satisfaction through exceptional service Courteous an professional with a great sense of humour
  • Exceptional interpersonal communication and leadership goals
  • Highly energetic, outgoing and detail-orientated Handles multiple responsibilities simultaneously while providing exceptional customer service
  • Offering an extensive background in customer service, sales and client relations
  • Self-directed and self-motivated team player who works well independently

Certification

  • Certificate IV in Credit Management

Timeline

Loans Officer

SWSbank
12.2022 - Current

Delivery Driver

Aramex Logistics
04.2021 - 12.2022

Business Administration Officer

Kalyx
10.2020 - 04.2021

Operations Manager

Trimech
10.2020 - 02.2021

Barista/Bartender

Services Club
07.2017 - 10.2020

Barista

McDonald's
10.2012 - 06.2017

High School Diploma -

Hennessy Catholic College
Mikayla Singh