Mikayla Starr
Canterbury,NSW
Summary
I am 21 years old, and a hard working and enthusiastic cinema attendant with over six years of experience and constantly learning new skills and adapting to a changing environment. Handling weekly events or private bookings with large groups of people, providing food and beverage preparation and presentation as well as delivery.
Making sure customers are happy and ensuring I am up to date with new movie releases, upcoming events or film festivals and basic information of each film we show. In addition, I have the skills to operate a POS machine and deal with cash inflow. In addition, I work in the Dendy Lounge, Dendys premium cinema experience which includes making and preparing food and beverages, monitoring alcohol consumption, making cocktails and other alcoholic beverages as well as delivering them to customers. This job also entails going above and beyond with my customer service, upselling where possible and handling even more events and bookings of all sorts.
I have recently left my job at Liquorland, however, my time there taught me many new skills that i have adapted into my work ethic. These skills include more one on one customer interactions, product recommendations, opening store and registers as well as handling external cash handling agencies and stock deliveries. My role at this job was primarily stock management, receiving and stocking hundreds of new products every day, constantly updating ticket prices and ever changing sales and special promotions as well as customer service and handling the till and any customer quarries.
This Liquorland is located in Broadway shopping centre and is one of the busiest Liquorlands in NSW, while this meant it was non-stop a large majority of the time, i experienced how to deal with such a busy store and how to manage and priorities tasks and stay on the ball.
I am eager to apply my skills, and to learn and grow in a new environment where I can benefit the company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cinema Attendant
Dendy Cinemas
Newtown
11.2017 - Current
- Maintained lobby, hallway and auditorium cleanliness using various sanitation practices
- Participated in on-going training and drills to prepare for emergency situations
- Welcoming guests with friendly customer service and finding solutions for any customer queries.
- Stayed up-to-date with new releases and upcoming films by reading industry publications.
- Controlled crowd movement within the lobby area while managing lines at concession stands.
- Resolved customer complaints quickly and courteously when necessary.
- Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Re-stocked, organized and arranged service and food stations.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
Store Assistant
Liquorland
Ultimo, NSW
05.2023 - 12.2024
- Welcomed customers and offered assistance with browsing and purchasing needs.
- Followed all company policies related to the sale of alcoholic beverages.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed opening and closing duties such as setting up displays, counting money in registers.
- Computed purchases and received and processed cash or credit payment.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Consistently adhered to current and reoccurring training every 4 weeks to be up to date on all safety procedures and store policies
Kitchen Hand
Celebration Cakes
Hurlstone Park
05.2016 - 05.2017
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Maintained clean, trash-free workspaces both in the kitchen and front of house, to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Junior baking assistant- weighing ingredients, helping in basic cake decorating
- Basic filing - sorting and filing customer orders by month and date, recording and entering daily customer data.
Education
High School diploma -
Dulwich High School of Visual Arts and Design
09.2019
Skills
- Customer service
- Cash handling
- Payment processing
- Crown management
- Task prioritization
- Entertainment events
- Cleaning and sanitizing
- Time management
- Customer queries and response
- Call answering and routing
- Food health and safety
- Food preparation and presentation
- Handling and serving alcohol
- Heavy Lifting
- Damaged Goods Returns
- Item Ticketing and Pricing
- ID Verification
- Product Recommendations
- Liquor Regulations and Compliance
Certification
- Responsible Service of Alcohol (Department of Industry, Liquor and Gaming)
- Covid-19 awareness for food service (Issued by NSW Food Authority, NSW Health)
References
Dendy Cinemas, 0285949098
Affiliations
- I am very crafty, im always learning a new hobby that i can express myself through
- Im a huge bookworm, i love reading and indulging in the newest book
- I love being outdoors where that's working out, spending time with friends or just walking about
Timeline
Store Assistant
Liquorland
05.2023 - 12.2024
Cinema Attendant
Dendy Cinemas
11.2017 - Current
Kitchen Hand
Celebration Cakes
05.2016 - 05.2017
High School diploma -
Dulwich High School of Visual Arts and Design
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