Mikayla Wass
Bendigo
Summary
Dedicated professional with a strong background in service excellence. Proven ability to enhance customer satisfaction through effective problem resolution and quality assurance. Skilled in sanitation practices and time management, consistently delivering high-quality results while collaborating with team members to streamline operations and improve service flow.
Overview
6
6
years of professional experience
Work History
Cleaner
2 Easy Cleaning
03.2024 - Current
- Assessed cleaning supplies inventory, restocking as necessary to maintain operational efficiency.
- Implemented safety protocols while handling cleaning chemicals and equipment to reduce hazards.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
Bistro Attendant
Farmers Arms Hotel
10.2023 - 02.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Assisted in food preparation, adhering to portion control and presentation guidelines to enhance guest satisfaction.
- Collaborated with kitchen staff to deliver orders efficiently during peak hours, improving service flow.
- Implemented process improvements that streamlined workflow, reducing wait times for customers during busy shifts.
Retail Cashier
Marches Iga
03.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Maintained cleanliness and organization of checkout area, enhancing shopping experience.
- Monitored cash drawer for accuracy, ensuring proper handling of cash and receipts.
Cleaner
Fussy as Cleaning
12.2022 - 02.2023
- Maintained cleanliness and organization of facilities to enhance overall hygiene standards.
- Executed daily cleaning tasks using industrial-grade equipment and eco-friendly products.
- Collaborated with team members to ensure efficient workflow during peak operational hours.
- Assisted in training new staff on proper cleaning techniques and company policies for consistency.
- Enhanced customer satisfaction by delivering high-quality cleaning services in timely manner.
Pharmacy Assistant
Keatings Pharmacy
12.2021 - 11.2022
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained accurate inventory records of pharmaceutical supplies and products.
- Provided excellent customer service by answering inquiries and resolving issues.
- Collaborated with team members to ensure efficient workflow and patient care.
- Supported daily operations by organizing prescription orders for timely fulfillment.
Kitchen Assistant
Heywood Deli
12.2019 - 08.2020
- Assisted in food preparation and ingredient organization for efficient kitchen operations.
- Maintained cleanliness and sanitation of work areas, adhering to safety standards.
- Supported chefs in assembling dishes and garnishing plates for presentation.
- Handled inventory management by restocking supplies and monitoring freshness.
- Collaborated with team members to ensure timely meal service during peak hours.
Education
High School Diploma -
Heywood District Secondary College
Heywood, VIC11-2022
Skills
- Service excellence
- Effective time management
- Effective team engagement
- Skilled in sanitation practices
- Effective problem resolution
- Detail-oriented approach
- Quality assurance
- Consistent reliability
Timeline
Cleaner
2 Easy Cleaning
03.2024 - Current
Bistro Attendant
Farmers Arms Hotel
10.2023 - 02.2024
Retail Cashier
Marches Iga
03.2023 - 02.2024
Cleaner
Fussy as Cleaning
12.2022 - 02.2023
Pharmacy Assistant
Keatings Pharmacy
12.2021 - 11.2022
Kitchen Assistant
Heywood Deli
12.2019 - 08.2020
High School Diploma -
Heywood District Secondary College
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