Summary
Overview
Work History
Education
Skills
Skills Experience
Formal Qualifications
References
Timeline
Generic

Mikayla Wood

Gold Coast,QLD

Summary

I am a highly motivated and organized professional seeking to gain long term employment in a role where I can adapt my previous experience in administration and customer service. I am seeking to be part of a team environment that will expand my existing skillset.

Overview

14
14
years of professional experience

Work History

Retail Manager/Office Administrator

The Bidet Shop
12.2017 - Current
  • Warehouse management, Picking/Packing/Postage, Logistics management, Depot management, Staff management, CRM database management, Invoicing/accounts management
  • Correspondence with occupational therapist, Customer Service, Complaints management
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained and developed new employees for ease of transition into team.
  • Previous roles including Trade consultant; Customer Care Coordinator; and Occupational Therapy Support
  • KPI management and reporting of staff across multiple departments
  • Managing multiple departments: Retail staff; Repair and Technical Support; Customer Care; New Zealand retail and repair centre as well as stock management for Australia and New Zealand
  • inter-organizational support: liaising with trades persons, resellers and health care workers to ensure that they receive high quality products, training and support.
  • General sales and inbound call experience requiring product knowledge
  • Identifying consumer needs and arranging for efficient product release (including dispatch and installation)
  • Multiplatform data entry (MYOB, CIN7, B2B, Microsoft Programs and Outlook)
  • Engagement with NDIS, DVA, NOF and other funding bodies

Childcare Educator

Little Souls
01.2017 - 01.2018
  • Childcare Educator, Educator of children with additional needs, Dealings with therapists

Childcare Educator/Group Leader

Cubby Care ELC
01.2013 - 01.2016
  • Children education, Mange staff members, day to day operation, Planning, Positive relationships with families, Incidental administration duties

Childcare Educator/Group Leader

Gumnut Corner
01.2010 - 01.2013
  • Children education, Mange staff members, day to day operation, Planning, Positive relationships with families, Incidental administration duties

Education

Child Care

TAFE Queensland
Ashmore, QLD
07.2011

Skills

  • Administration management
  • Developed high standard listening skills and ability to understand instructions thoroughly
  • Productive working relationships with staff, clients and customers
  • High ability to multi-task
  • The ability to work in a team and autonomously
  • Consistently working to the best of my ability
  • Ability to accept constructive criticism
  • Ability to gain knowledge through the understanding of the tasks given to me
  • Ability to work well under pressure and within time limits
  • Have a can-do attitude towards all tasks
  • Always willing to learn and gain more knowledge and experience

Skills Experience

  • Oral and Written Communication, I have a range of written communication experience including drafting emails to internal and external stakeholders, processing orders, invoicing and customer service. I always ensure that my communications are clear, use appropriate language, are grammatically correct and are fit for purpose. In addition, I have a variety of oral communication experience including the effective delivery of information when dealing with clients and staff members on the phone and face to face.
  • Databases and Systems, I am highly proficient in an extensive range of computer systems including Microsoft/Outlook/Word/Teams, MYOB, multiline telephone systems. In addition, I have significant experience managing specialist databases and systems that record complex information relating to the function of warehouse management. I have a confident approach to exploring new systems and seek to maximise the efficiency of system databases.
  • Customer Service, I have extensive experience in customer service from my time as a customer care coordinator, as well as my role in the child care sector. I have a polite and courteous manner and always work with customers and other external stakeholders to achieve desired outcomes. My time in a customer care position has excelled my dispute resolution skills and I have a confident approach when communicating with clients.
  • Organisation and time management, My exceptional time management skills and meticulous database management enable me to manage a large caseload, prioritise workflow, adhere to strict deadlines and complete additional projects. I have efficient organisation skills and can effortlessly switch between tasks as team priorities change. In my previous role I draw on available systems for managing documents, filing correspondence, tracking items for action, and managing my schedule, and client financial and accounting assistance.

Formal Qualifications

  • 2023, Blue Card
  • 2023, Certificate III in Early Childcare Education and Care,
  • 2023, First Aid, CPR, Asthma and Anaphylaxis management
  • 2007, Successful completion of year 10, Campion College NZ

References

  • Patricia Conrad - GM (The Bidet Shop) 0490333591


  • Janine White - Director (Gumnut Corner) 0435188033

Timeline

Retail Manager/Office Administrator

The Bidet Shop
12.2017 - Current

Childcare Educator

Little Souls
01.2017 - 01.2018

Childcare Educator/Group Leader

Cubby Care ELC
01.2013 - 01.2016

Childcare Educator/Group Leader

Gumnut Corner
01.2010 - 01.2013

Child Care

TAFE Queensland

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Mikayla Wood