Mike Bjork
Bargo,NSW
Summary
Demonstrated history of working in the retail, hospitality, and customer service sectors. I pride myself on having excellent interpersonal skills, which enable me to engage with customers, build rapport and leave them with a positive experience.
Throughout my career I have worked with a diverse range of people, with varying background, personalities and abilities, and proven my ability to build and maintain professional relationships with colleagues and clients alike.
I provide a proactive and versatile attitude to my work, have strong organisation and time management skills, while being able to quickly and effectively adapt to changing situations.
Overview
14
14
years of professional experience
Work History
Sales Consultant
NRMA
06.2023 - 10.2024
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- + Edit or add your own
Bar Manager
Hotel Bargo
06.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Property Manager
Pacific Coast Property Network
11.2022 - 02.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
Mental Health Support Worker
Positive Care Solutions
04.2021 - 07.2022
- Documented client progress in confidential files.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Worked with a team to implement strategies to improve clients quality of life.
Bartender
Tahmoor Inn
07.2017 - 04.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar.
Bar Manager in Training
Mudgee Golf Club
06.2016 - 02.2018
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Consulted with managers to organize special events and promotions.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Manager in Training
EB Games
03.2011 - 11.2012
Education
No Degree -
Mudgee High School
Mudgee, NSWCert III - Retail
Through EB Games
BathurstSkills
- Supporting Daily Living Needs
- Patron Rapport/Customer Advocacy
- Cross-Selling Products and Services
- Professional Service Standards
- Suggestive Selling
- Flexible and Adaptable
- Excellent work ethic
Accomplishments
Many of the roles throughout my career have come as direct offers from people that have witnessed me working and have thought so highly of my personality and my work ethic, including my first job at 14, which I take as a huge compliment.
Timeline
Bar Manager
Hotel Bargo
06.2024 - Current
Sales Consultant
NRMA
06.2023 - 10.2024
Property Manager
Pacific Coast Property Network
11.2022 - 02.2023
Mental Health Support Worker
Positive Care Solutions
04.2021 - 07.2022
Bartender
Tahmoor Inn
07.2017 - 04.2021
Bar Manager in Training
Mudgee Golf Club
06.2016 - 02.2018
Manager in Training
EB Games
03.2011 - 11.2012
No Degree -
Mudgee High School
Cert III - Retail
Through EB Games
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