Mike Corban
Werribee,VIC
Summary
Proven leader with extensive experience in fast-paced environments, notably at Karaz&Co, where I excelled in customer service and cash management. Skilled in problem-solving and multitasking, I significantly enhanced customer satisfaction and operational efficiency. My proactive approach and ability to foster positive relationships have been pivotal in achieving business goals.
Overview
2
2
years of professional experience
Work History
Store Manager
Family Business
06.2023 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Restaurant Waiter
Karaz&Co
05.2022 - 09.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Hotel Waiter
One To One Hotel/Karaz&Co
06.2022 - 08.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Education
High School Diploma -
Dhour Shweir Public Secondary School
Dhour Shweir, Matn ,Lebanon07-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Store opening and closing
- Cash management
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Store Manager
Family Business
06.2023 - 06.2024
Hotel Waiter
One To One Hotel/Karaz&Co
06.2022 - 08.2023
Restaurant Waiter
Karaz&Co
05.2022 - 09.2023
High School Diploma -
Dhour Shweir Public Secondary School
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