Mike Cronje
Perth,WA
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Office Solutions IT
07.2022 - Current
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Team Leader : Hosting
Afrihost Pty Ltd
01.2020 - 02.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Streamlined processes for quicker issue resolution by developing comprehensive troubleshooting guides.
- Maintained high availability with thorough backup and disaster recovery planning, testing, and execution.
- Collaborated with cross-functional teams to identify infrastructure needs for new projects, resulting in seamless integration of new technologies.
Owner
Aether Technologies
01.2020 - 06.2019
- Started a hardware and software support company
- Built a client base and handled post-sales implementation
- Started offering hardware based support as of 2015.
Service Desk Engineer
Numata Business IT
02.2018 - 03.2019
- Provided superior customer service to clients by addressing all questions and concerns
- Promoted fun and learning each and every day
- Involved in various implementations
- Client liason to assist with capturing and implementing solutions custom to the client.
Post Sales Specialist
BSmartMobile
01.2020 - 12.2010
- Worked well independently and on a team to solve problems
- Led recruitment efforts and training of new employees
- Constructed the technical and training manual for custom written software
- Provided client training and super user mentorship.
Education
MCSE: General Business Applications -
IT Academy
02.2019
MCSA -
IT Academy
02.2018
Skills
- Office 365
- Active Directory
- Management
- Judgement and Decision Making
- Computer Hardware
- Hardware Troubleshooting
- Computer and Software Experience
- IT Service Management
- Teamwork and Collaboration
- Project Management
- Problem-Solving
Details
0718814368, mikecronje7@gmail.com
Personal Information
Title: Senior Technical Support Specialist
References
- Matthew Grobbelaar, Numata Business IT, 0769701529
- Francois Nortje, BSmartMobile, 0828007483
Hobbies and Interests
- Music
- Gaming
Timeline
Technical Support Engineer
Office Solutions IT
07.2022 - Current
Team Leader : Hosting
Afrihost Pty Ltd
01.2020 - 02.2021
Owner
Aether Technologies
01.2020 - 06.2019
Post Sales Specialist
BSmartMobile
01.2020 - 12.2010
Service Desk Engineer
Numata Business IT
02.2018 - 03.2019
MCSE: General Business Applications -
IT Academy
MCSA -
IT Academy
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