Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

MIKE JOHN

TOWNSVILLE,QLD

Summary

Highly-motivated and superior work ethic with excellent communication, multitasking and prioritization skills. Skills in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

THERAPEUTIC CAREER WORKER

CASPA SERVICES LTD
Townsville , QLD
06.2024 - 08.2024
  • Engage young person [YP] in daily activities
  • Write daily reports and submit.
  • File a missing person report [MPR]
  • Update child safety.
  • Liaison with court duties if YP commit any offense.
  • Flexibility in day and sleepover shift.
  • Prepare dinner per the instructions from the menu.
  • File incident, disclosure and treats reports

CUSTOMER SERVICE OFFICER

TOWNSVILLE COMMUNITY INFORMATION CENTRE
TOWNSVILLE, QLD
02.2024 - 05.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Field research
  • Updated internal databases with new account information as needed
  • Established trustful relationships with customers through effective communication skills
  • Managed daily operations of the Customer Service Department
  • Collaborated with other departments within the organization on various projects
  • Answered phone with positive attitude and asked questions to better understand customer needs

INFORMATION, COMMUNICATIONS AND MARKETING OFFICER

WeCARe ! Foundation
Papua New Guinea
12.2021 - 09.2022
  • Data entry - information/data of income, donation, and membership.
  • Developed and implemented comprehensive marketing campaigns to promote company products and services.
  • Create content for website, blog posts, press release, newsletter, email campaigns, and other communication materials.
  • Public Relations and social media marketing - write publicity materials and social media content.
  • Program support - Management and team.
  • Create ID and business cards, create and maintain photographic promotional library.
  • Oversaw the development of the social media accounts on multiple platforms.

CONTRIBUTION OFFICER

Nambawan Super Limited
Papua New Guinea
06.2019 - 09.2019
  • Reconciling member contributions
  • Accurately receipting member contributions and updating ledger
  • Liaising with employers for contribution listings
  • Liaising with Fund Administrators on pending files.

Education

Bachelor of Arts - COMMUNICATION AND PUBLIC RELATIONS

TORRENS UNIVERSITY
AUSTRALIA
12.2022

GRADE 12 CERTIFICATE -

SOGERI NATIONAL HIGH SCHOOL
PAPUA NEW GUINEA
12.2017

Skills

  • Writing proposals and reports
  • Social Media Marketing
  • Marketing automation
  • Internal Communications
  • Data entering
  • Accurate record keeping
  • Microsoft Word Suite
  • Market research

References

  • Ms Teresa Hudson, General Manager, Community Information Centre [CIC], teresa.hudson@townsville.qld.gov.au, 0428885245
  • Ms Camilla Vai, TUA Program Manager, PNG Institute of Banking and Business Management INC, cvai@ibbm.com.pg, +675 32150181 /321208
  • Rebecca Habitein, Senior Finance Manager, Nambawan Super Limited, +675 309528

Languages

English
Full Professional

Timeline

THERAPEUTIC CAREER WORKER

CASPA SERVICES LTD
06.2024 - 08.2024

CUSTOMER SERVICE OFFICER

TOWNSVILLE COMMUNITY INFORMATION CENTRE
02.2024 - 05.2024

INFORMATION, COMMUNICATIONS AND MARKETING OFFICER

WeCARe ! Foundation
12.2021 - 09.2022

CONTRIBUTION OFFICER

Nambawan Super Limited
06.2019 - 09.2019

Bachelor of Arts - COMMUNICATION AND PUBLIC RELATIONS

TORRENS UNIVERSITY

GRADE 12 CERTIFICATE -

SOGERI NATIONAL HIGH SCHOOL

Similar Profiles

CREATE PROFILE
MIKE JOHN