Mike Lowe
North Maclean,QLD
Summary
Versatile leader with a proven track record, adept in enhancing customer experiences and streamlining operations. Excelled in fostering team growth and leveraging analytical thinking to surpass targets. Skilled in both relationship building and facility management, achieving significant efficiency improvements.
Overview
9
9
years of professional experience
Work History
Customer Experiences and Wine Tastings
Hampton Estate Wines
01.2021 - Current
- Optimized product placement within the store, utilizing visual merchandising techniques to create eye-catching displays that enticed customers to make purchases.
- Ensured optimal inventory levels by conducting regular stock checks and placing timely orders with suppliers.
- Assisted in staff training and development, empowering team members to excel in their roles as beer and wine specialists.
- Provided exceptional customer service by addressing inquiries promptly and courteously resolving any issues that arose during transactions.
- Enhanced customer satisfaction by providing knowledgeable recommendations on beer and wine selections.
- Maintained a clean and organized store environment, adhering to strict safety guidelines for the handling of alcoholic beverages.
- Championed a culture of continuous improvement within the department, encouraging staff to embrace new ideas and strive for excellence in every aspect of their work.
- Organized successful in-store tastings events, engaging customers with interactive experiences that showcased featured products.
- Established a loyal customer base through personalized attention to individual preferences and consistent delivery of high-quality service experiences.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Designed beverage menus.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Complied with health and safety regulations.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed bar and wait staff and directed hiring program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Facility Manager
Hampton Estate Wines
04.2020 - Current
- Directed the team's day-to-day tasks.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
Farm Manager
Que Sera
02.2018 - 03.2020
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Increased farm productivity by introducing modern farming practices and equipment upgrades.
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Kept detailed records on crop production, livestock health, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
- Analyzed soil to measure pH, minerals, and organics to judge best fertilizer and amendments for maximum crop production.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Completed structural inspections to determine maintenance requirements and organize repairs.
- Implemented pest control programs to minimize crop damage while adhering to environmental regulations.
- Consistently met or exceeded production targets by diligently monitoring progress and implementing corrective actions when necessary.
- Performed repairs and preventive maintenance on equipment and property.
- Fed and watered over 150 cattle animals according to strict feeding schedules and dietary needs.
- Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
Operations Manager
Miller Bridge Pastoral
06.2016 - 01.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor Of Film And Television - Direction of Photography
Malaysian International Film School
Kuala LumparAssoc Diploma Photography - Photography
Seven Hills College of Art
Brisbane, QLDSkills
- Leadership and supervision
- Planning and scheduling
- Cost-reduction methods
- Building maintenance
- Employee hiring
- Presentation
- Employee supervision and task delegation
- Grounds management
- Facility updating
- Attention to detail
- Multitasking Abilities
- Customer service
- Excellent communication
- Decision-making
- Problem-solving
- Active listening
- Relationship building
- Written communication
- Analytical thinking
- Organizational skills
- Interpersonal communication
- Time management
Timeline
Customer Experiences and Wine Tastings
Hampton Estate Wines
01.2021 - Current
Facility Manager
Hampton Estate Wines
04.2020 - Current
Farm Manager
Que Sera
02.2018 - 03.2020
Operations Manager
Miller Bridge Pastoral
06.2016 - 01.2018
Bachelor Of Film And Television - Direction of Photography
Malaysian International Film School
Assoc Diploma Photography - Photography
Seven Hills College of Art
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