Mike Milburn
Retail / Hospitality Worker
Bendigo,Victoria
Summary
Friendly and outgoing worker with a genuine passion for customer relations looking to support employers and businesses in retail / hospitality sectors. Experience in food-handling and delivery, customer service, and back-of-house. Was made hiring manager at Clogs Restaurant within months of hiring.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Clogs Italian Restaurant
10.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Developed and maintained professional relations between customer, store personnel, and company.
Personal Carer
Self-employed
01.2008 - 07.2016
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to healthcare professionals.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Retail Worker (Volunteer)
Salvation Army Thrift Store
08.2011 - 11.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Certificate II - Retail
Certificate II - Hospitality
Certificate III - Warehouse Operations
RSA Certificate -
12.2008
Skills
- Excellent Written and Verbal Communication
- Friendly and Outgoing
- Cargo Handling
- Customer Service
- Time Management Skills
- Product Merchandising
- Retail Transactions Processing
- Cash Handling
Timeline
Delivery Driver - Clogs Italian Restaurant
10.2022 - Current
Retail Worker (Volunteer) - Salvation Army Thrift Store
08.2011 - 11.2012
Personal Carer - Self-employed
01.2008 - 07.2016
Continuing Education Bendigo - Certificate II, Retail
Continuing Education Bendigo - Certificate II, Hospitality
Transport Driver Training - Certificate III, Warehouse Operations
CVGT Bendigo - RSA Certificate,
Bendigo Senior Secondary College - ,
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