Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mike Slaveski

Melbourne,VIC

Summary

Dynamic and results-driven automotive professional with a fervor for panel beating, automotive repair, and sales. Eager to leverage hands-on experience in disassembly, basic repairs, and refinishing, coupled with a robust understanding of safety protocols. Demonstrates exceptional customer service and people skills, excelling in assessing collision problems, estimating repair costs, and engaging with customers to understand their needs. Possesses excellent communication and teamwork skills, ensuring effective collaboration with colleagues and providing a positive customer experience. Proven ability to balance technical tasks with a customer-centric approach, laying the groundwork for a successful career in both panel beating and automotive sales.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Panel Beating

High tech automotive industries
Cragieburn , VIC
04.2020 - Current
  • Assessment of Damage:Examine vehicles to assess the extent of damage.
    Identify and document both visible and hidden damage.
  • Disassembly and Repair:Remove damaged panels, parts, and components.
    Repair or replace damaged sections using hand and power tools.
  • Straightening and Aligning:Use specialized equipment to straighten and align vehicle frames and body panels.
    Ensure proper dimensions and alignment according to manufacturer specifications.
  • Welding and Fabrication:Perform welding to join structural components and panels.
    Fabricate or modify components as needed.
  • Surface Preparation:Sand, grind, and prepare surfaces for painting.
    Apply fillers and sealers to repair imperfections.

  • Quality Control:Inspect repaired vehicles for quality and accuracy.
    Ensure that repairs meet industry standards and customer satisfaction.
  • Documentation:Maintain detailed records of repairs, including parts used and labor hours.
    Provide documentation for insurance claims if necessary.
  • Equipment Maintenance:Perform regular maintenance on tools and equipment to ensure optimal performance.
    Report any equipment issues and request repairs or replacements.
  • Customer Interaction:Communicate with customers to explain repair processes and timelines.
    Address any concerns or questions regarding the repair work.
  • Safety Compliance:Adhere to safety protocols and guidelines while performing repairs.
    Use personal protective equipment to ensure a safe working environment.

Customer Service

5star Windscreens’s
Perth, 6064
05.2017 - 09.2020

Assessment of Damage:

  • Examine vehicles to assess the extent of damage.
  • Identify and document both visible and hidden damage.

Quality Control:

  • Inspect repaired vehicles for quality and accuracy.
  • Ensure that repairs meet industry standards and customer satisfaction.

Documentation:

  • Maintain detailed records of repairs, including parts used and labor hours.
  • Provide documentation for insurance claims if necessary.

Equipment Maintenance:

  • Perform regular maintenance on tools and equipment to ensure optimal performance.
  • Report any equipment issues and request repairs or replacements.

Customer Service

Diametrix Auto sales
Perth, 6021
04.2014 - 12.2017
  • Product Knowledge:Develop a deep understanding of the automotive equipment and tools being sold.
    Stay updated on the latest industry trends and technological advancements.
  • Customer Consultation:Consult with customers to understand their specific needs and requirements.
    Provide expert advice and guidance on the selection of appropriate equipment.
  • Sales Presentations:Conduct product demonstrations to showcase the features and benefits of the equipment.
    Highlight how the equipment can meet the customer's needs and improve their operations.
  • Quoting and Pricing:Prepare and present accurate price quotes for the equipment.
    Clearly explain pricing details, including any additional services or warranties.
  • Negotiation and Closing:Negotiate terms and conditions to meet the customer's budget and expectations.
    Close sales by effectively addressing customer concerns and objections.
  • Order Processing:Process sales orders accurately and efficiently.
    Coordinate with the logistics or warehouse team to ensure timely delivery of equipment.
  • Customer Relationship Management:Build and maintain strong relationships with customers.
    Follow up with customers to ensure satisfaction and address any post-sale issues.
  • Market Research:Conduct market research to stay informed about competitors and industry trends.
    Provide feedback to the management team regarding customer preferences and market demands.
  • Training and Support:Provide training to customers on the proper use and maintenance of the equipment.
    Offer ongoing support and assistance for any technical or operational questions.
  • Documentation:Maintain accurate records of sales transactions and customer interactions.
    Complete necessary paperwork and documentation associated with each sale.
  • Collaboration with Team:Work collaboratively with colleagues, including customer service, technical support, and marketing teams.
    Share insights and feedback to improve overall sales strategies and customer satisfaction.
  • Adherence to Policies and Regulations:Ensure compliance with company policies and industry regulations.
    Stay informed about any changes in regulations related to automotive equipment sales.

Production

F1 smash repairs
Bulleen , VIC
01.2008 - 12.2012
  • Observation and Learning:Observe and learn from experienced panel beaters to understand repair techniques, tools, and safety procedures.
    Gain knowledge about different types of vehicles and their structural components.
  • Assisting with Assessments:Assist in assessing vehicle damage, including identifying visible and hidden issues.
    Learn how to estimate repair costs and timeframes.
  • Disassembly and Preparation:Help in the disassembly of damaged vehicle parts, such as panels and components.
    Participate in preparing the vehicle for repairs by removing trim, grilles, and other non-structural elements.
  • Basic Repairs:Learn and practice basic panel beating techniques, including dent removal and surface preparation.
    Assist in minor repairs under the guidance of experienced technicians.
  • Assisting with Welding and Fabrication:Gain exposure to welding and fabrication processes used in repairing vehicle frames and panels.
    Assist in simple welding tasks with supervision.
  • Learning Refinishing Techniques:Learn about the refinishing process, including sanding, priming, and preparing surfaces for painting.
    Assist with basic refinishing tasks such as applying fillers and sealers.
  • Tool Familiarity:Become familiar with and learn how to properly use various hand and power tools specific to panel beating.
    Understand the purpose of each tool in the repair process.
  • Safety Compliance:Follow safety protocols and guidelines while working in the workshop.
    Use personal protective equipment as required.
  • Documentation:Assist in maintaining records of repairs, including parts used and labor hours.
    Learn how to document the progress of each repair job.
  • Customer Interaction:Observe and learn from interactions with customers, including explaining repair processes and providing updates on the work.
    Develop good communication skills for future customer interactions.
  • Continuous Improvement:Seek feedback from experienced technicians to improve skills and efficiency.
    Attend training sessions or courses to enhance knowledge and expertise.

Education

Apprenticeship - Panel Beating

F1 Smash & Repairs
Bulleen
04-2012

High School Diploma -

Mill Park Secondary
VIC
12-2007

Skills

  • Highly motivated
  • Leadership Skills
  • Great communication skills
  • Excellent work ethic
  • Customer service
  • Ability to identify objects with description
  • Excellent judgement
  • Ability to work in a team
  • Problem solving skills
  • Cash handling
  • Work well with others
  • Computer skills

Certification

Forklift license

White card

Working with children

Driver License

Qualified Panel beater

References

  • HighTech Automotive Industries 0450166404
  • Diametrix auto sales bobby - Manager, 0479042252
  • Frank biondo- F1 smash repairs, (03) 9852 3700
  • Jane Cunningham-trust referee, 99218062

Timeline

Panel Beating

High tech automotive industries
04.2020 - Current

Customer Service

5star Windscreens’s
05.2017 - 09.2020

Customer Service

Diametrix Auto sales
04.2014 - 12.2017

Production

F1 smash repairs
01.2008 - 12.2012

Apprenticeship - Panel Beating

F1 Smash & Repairs

High School Diploma -

Mill Park Secondary
Mike Slaveski