Mikealey Jenkins
Forest Lake,Queensland
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Zambrero
03.2016 - Current
- Managing the team, including hiring, training, performance reviews, rostering, and resolving any employee issues including grievances
- Ordering of stock from various suppliers
- Office administration duties such as paperwork, banking, cash handling, payroll, and reviewing policies
- Compiling, preparing, and maintaining profit and loss statements, budgets, and cost controls with regard to cost of goods and labour
- Managing daily and weekly cleaning of the production areas, dining room, and general restaurant
- Ensuring safety and security standards are recognized and upheld, and that employees are effectively trained in Workplace Health and Safety
- Ensuring food is prepared, presented, and served to the highest standard.
Call Centre Customer Specialist
Queensland Government
04.2020 - 08.2020
- Delivering personalized experiences to customers across multiple digital and voice channels, handling inbound phone calls and webforms
- Answering a wide variety of queries in a timely, effective, and efficient manner
- Logging and managing Cases
- Following the support escalation processes where necessary
- Liaison with Supervisors and ensuring information is effectively monitored
- Managing escalations and transfers with utmost professionalism
- Undertaking training and implementing changes effectively.
Education
High School Diploma -
St. John's Anglican College
Forest Lake, QLD11.2017
Skills
- Customer Engagement
- Organization and Prioritization
- Staff Scheduling
- Performance Improvement
- Shift Management
- Inventory Control and Record Keeping
- Complaint Resolution
- Effective Communication
- Performance Evaluation
- Quality Assurance
- Time Management
- Staff Training
- Money Handling
- Expense Tracking
- Payroll Administration
- Recruitment and Hiring
- Training and Onboarding
References
- Samantha Fotek, Former Manager, Zambrero | Heathwood, heathwood@zambrero.com, 0455 374 592
- Shona Steele, Former Manager, Zambrero, 0400 468 940
Timeline
Call Centre Customer Specialist
Queensland Government
04.2020 - 08.2020
Restaurant Manager
Zambrero
03.2016 - Current
High School Diploma -
St. John's Anglican College