Mikela Stefanova
Perth,WA
Summary
- Energetic manager with experience promoting and upselling products. Committed to increasing sales and exceeding goals by delivering excellent customer service.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Hospitality Worker
Hospitality Course
02.2018 - 12.2019
- Assisted the General Manager with various tasks.
- Improved work process by studying and implementing the required procedures.
- Ensured that all practices correspond to industry standards and regulations.
- Developed new procedures and processes to improve the company’s flow.
Deli Assistant
IGA Supermarket
01.2013 - 09.2015
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Continually updated knowledge on new products or promotions to accurately inform customers about their options.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Cashier
IGA Supermarket
04.2016 - 10.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Admin Consultant
Way To Go Refrigerated Couriers
05.2017 - 10.2022
- Part-Time:2017-2019 Full-Time:2019-2022
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
Retail Assistant
Ziba Clothing Store
05.2017 - 07.2017
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Retail Assistant
Myer - Sunglass Hut
11.2020 - 11.2022
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
Counter Manager
L'Oreal Myer Fragrance Department
11.2022 - Current
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
Education
Business Marketing -
Edith Cowan University
Perth, WAHigh School Diploma -
Kingsway Christian College
Darch, WA12.2019
Skills
- Customer Assistance
- Team Development
- Staff Management
- Product Knowledge
- Customer consultations
- Business Administration
Timeline
Counter Manager
L'Oreal Myer Fragrance Department
11.2022 - Current
Retail Assistant
Myer - Sunglass Hut
11.2020 - 11.2022
Hospitality Worker
Hospitality Course
02.2018 - 12.2019
Admin Consultant
Way To Go Refrigerated Couriers
05.2017 - 10.2022
Retail Assistant
Ziba Clothing Store
05.2017 - 07.2017
Cashier
IGA Supermarket
04.2016 - 10.2019
Deli Assistant
IGA Supermarket
01.2013 - 09.2015
Business Marketing -
Edith Cowan University
High School Diploma -
Kingsway Christian College
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