Mikey Diamantaras

During my time at Gallagher, I have become proficient in many different broking platforms, those include:
Winbeat, Ibais, Evolution, SSP
Office Tech, Organize IT, Alfresco

Have a great understanding and relationships with numerous insurers, and have renewed policies on sunrise platforms such as Vero, QBE, Zurich, CGU, CHUBB, Allianz, NTI, and Hollard.

Starting off as a client service officer, I attended to mid-term queries for clients via email or phone.

Completing around 25 emails a day while taking 15-20 calls.

Worked in a team of around 12 people, whom I had great relations with all.

Got promoted to Client Executive, where I took on more responsibilities, including managing up to 200 sunrise renewals a month, with a few manual policies too.

Managing multiple clients' renewals per month taught me to be organized and proactive in getting the pre-renewal sent out and having discussions with the clients to determine if the policy needed to be altered to ensure the renewal is correct and sent out before the 14-day deadline.

Taught and coached the new batch of starters in multiple platforms on how to interact with clients and answer client queries.

While preparing clients' renewals, I was able to negotiate with underwriters to secure favorable terms on behalf of clients.

A few processing skills I know:

Endorsements

Cancelations

Renewing

Creating new policies.

Referrals

Reversing and reissuing policies.

Lastly,

I am very comfortable in speaking with clients and understanding their needs.

Passionate about insurance, really loving the industry.

• My role as a Tennis coach involves being able to engage and coordinate a large group of children ranging from 6-13 years old
• It is a position that requires -Patience -Clear giving of instructions -Constant communication to keep the students engaged
• -Dealing with conflict or issues -Setting up and Packing up equipment -Moving fast under pressure situations

• -Learnt how to greet customers appropriately -Taking customer orders, using the cash register
• -Making juices, smoothies and iced coffees whilst keeping a clean working environment
• -Bringing food and drinks out to customers -Communicating effectively in a team environment
• -Also overstaffed so was let go

• -Learnt how to work in a fast pace environment under time constraints
• -Checking orders to ensure everything is correct before delivering
• -Listening to instructions in a hectic fast pace environment
• -Customer service, handling change and collecting tips
• -Communicating with others and doing any task delegated to me
• -Overstaffed so I was let go

• My role as a Tiling assistant required me to be up and ready early and to work through long shifts and hours
• It is a position that requires -Hard physical work with a strict deadline -Learning how to operate machinery -Having the knowledge to be one step ahead in order to provide the most help possible
• -Being able to power through long days and not lose focus
• -Being precise with measurements and other small details.