- I like working with my hands and fixing things
- Music
- Exploring various forms of art, such as painting, charcoal drawing, and clay/wood/paper sculpting, to nurture creativity and personal growth
- Hiking
- Digital Art and Animation
- Reading
- Photography
- Personal Development and Self-Improvement
Mikhaela Cuyos
Sydney,NSW
Summary
Dedicated and results-driven professional committed to delivering excellence in every task. Known for consistently striving for the highest standards in product quality, skill development, and performance. A reliable team player with a strong work ethic, attention to detail, and a passion for continuous improvement and innovation.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
KB Chickens
02.2025 - Current
- Resolved customer inquiries efficiently through multi-channel communication methods, ensuring high satisfaction levels.
- Assisted in training new team members on company policies and procedures, enhancing overall team performance.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Implemented best practices for handling customer complaints, resulting in improved resolution rates.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Butcher Shop Assistant
Wrights Tender Meats
02.2023 - 02.2025
- Assisted in daily meat preparation and packaging to ensure product quality and freshness.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Supported customers by providing knowledgeable recommendations on various cuts of meat.
- Displayed strong adaptability skills by quickly learning new cutting techniques or product offerings as required.
- Assisted in training new employees on butcher shop procedures, safety protocols, and customer service techniques.
Barista
Donut King
Sydney NSW
11.2020 - 05.2023
- Prepared and served high-quality coffee beverages according to customer preferences.
- Operated espresso machines and blenders, ensuring adherence to safety and cleanliness standards.
- Assisted customers with menu selections, providing personalized recommendations and exceptional service.
- Maintained inventory of supplies, restocking items to ensure timely availability for operations.
- Collaborated with team members during peak hours to optimize workflow and enhance customer experience.
- Handled cash register transactions accurately, balancing cash drawer at the end of each shift.
Butcher Shop Clerk
Anthony Gourmet Meats
02.2020 - 11.2020
- Learned safe handling and storage of meat products in compliance with health regulations.
- Assisted customers with product selection, providing knowledge of cuts and preparation methods.
- Maintained cleanliness and organization of workstations to promote a sanitary environment.
- Supported inventory management by restocking supplies and monitoring product freshness regularly.
- Engaged in training sessions to understand safety protocols and improve operational efficiency.
- Increased sales through effective upselling of specialty meats and related products.
Education
High School Diploma -
Kellyville High School
Sydney, NSW09-2025
Skills
- Customer service
- Customer satisfaction measurement
- Order processing
- Staff training
- Prioritization
- Technical support
- Coordination
- Service upselling
- Quality assurance controls
- Customer relations
- Problem resolution
- Complaint handling
Interests
Timeline
Customer Service Representative
KB Chickens
02.2025 - Current
Butcher Shop Assistant
Wrights Tender Meats
02.2023 - 02.2025
Barista
Donut King
11.2020 - 05.2023
Butcher Shop Clerk
Anthony Gourmet Meats
02.2020 - 11.2020
High School Diploma -
Kellyville High School