MIKHAELA GILCHRIST

• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Explained treatment procedures and instructed patients on home care guidelines.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Prepared patient x-rays and images for dentist review.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

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• Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
• Assisted dentist by sterilizing and delivering dental instruments to treatment room.
• Maintained dental supply inventory by checking stock to determine inventory level.
• Prepared treatment room for patients by following prescribed procedures and protocols of Blue Poppy Dental Care.
• Assisted dentist by managing medical emergencies.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

• Assist customers to access, navigate or interpret services across a range of payments, programs and services
• Actively promote, demonstrate and, where appropriate, refer customers to the agency’s self-managed and digital service
• Resolve routine customer enquiries and escalate where appropriate through formal channels
• Assess customer needs, requirements, entitlements and obligations
• Determine and facilitate payments to customers, including payments made by customers
• Advise customers on legislation, policy, procedures, payments and services administered by the agency
• Resolve routine customer complaints, and escalate complex complaints and/or systemic issues
• Provide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritizing customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership team
• Work with service officers to ensure the correct provision of services, payments and information, and escalate enquiries through formal channels where appropriate
• Provide advice, procedural guidance and on-the-job support to other service officers
• Participate in quality assurance activities and check adherence with relevant legislation
• Actively participate in business improvement programs involving changes to processes and functions
• Exercise appropriate delegations in accordance with legislation and guidelines.

• Assisted customers with prompt and polite support in-person and via telephone
• Maintained records related to sales, returns and inventory availability Delivered high level of assistance by locating products and checking store system for merchandise at other sites
• Functioned as backup in areas of sales, support, and services Used consultative sales approach to understand customer needs and recommend relevant offerings
• Opened new merchandise and stocked sales floor racks and shelves Fielded customer questions to provide information about products, availability and pricing
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
• Referred customers to various services by evaluating needs and providing recommendations
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
• POS