Summary
Overview
Work History
Education
Skills
Additional Education
Awards
Timeline
Generic

Mikhaela Martinz

Caboolture,QLD

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.


I'm Motivated and eager to advance professionally and contribute to business success. Exceptional leadership and planning abilities with deep understanding of mining practices. Teachable and ready to learn from experienced professionals.

Overview

17
17
years of professional experience

Work History

MANAGER/CO-OWNER

M&N Trailers & Hires
01.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

CHILDCARE ASSISTANT/ COOK

Smarter Kids Childcare Centre
01.2010 - 01.2013
  • Show parents around the centre and answer questions, Answer Phones, Place Orders, Make the children food in the centre, Filing, Cleaning, Programming

Surf Lifeguard

Kirra Beach Surf Club
01.2008 - 12.2010
  • Supported major events held at the beach, providing additional security and safety measures as needed.
  • Enhanced beach safety by vigilantly monitoring swimmers and promptly responding to emergencies.
  • Communicated effectively with diverse groups of patrons, addressing questions or concerns regarding beach policies and safety guidelines.
  • Maintained up-to-date knowledge of local weather conditions and tide patterns, advising patrons accordingly when necessary.
  • Improved overall beach experience for visitors by maintaining cleanliness and order in the assigned area.
  • Actively participated in ongoing professional development workshops, staying current with best practices in lifeguarding techniques and procedures.
  • Reduced response times for water rescues by continually practicing and refining lifesaving techniques.
  • Assisted in training new lifeguard recruits, sharing valuable knowledge and experience to prepare them for their roles.
  • Provided timely first aid assistance to injured patrons, ensuring their well-being until professional medical help arrived.
  • Effectively managed crowd control during peak hours, promoting a safe and enjoyable atmosphere for all visitors.
  • Utilized strong swimming skills to perform swift water rescues, minimizing risk of injury or drowning incidents.
  • Collaborated with fellow lifeguards to develop strategies for improving communication and teamwork during emergency situations.
  • Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
  • Verified first aid supplies each day to effectively handle any emergency.
  • Set up and broke down equipment, umbrellas and chairs.

Volunteer

Homeless Shelter
08.2007 - 02.2009
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Planted and maintained gardens to provide fresh produce for individuals in need.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported Staff members in the kitchen with offering food.
  • Developed friendships and trust communicating with the homeless while they got a warm meal

Education

High School Diploma -

School
St James College
11.2009

Skills

  • MS Word
  • Canva Design Skills
  • Customer service skills
  • Communication skills
  • Customer Relationship Management (CRM)
  • Organization and time management skills
  • Team Leadership
  • Time Management

Additional Education

  • Southbank Tafe, 2009, 2010, Diploma of Nursing EEN
  • Mater Education, February 2016, Diploma Medical Administration

Awards

  • Diploma Medical Administration
  • Cert II Workplace Practices (2009)
  • Advanced Resuscitation/Operate A Semi-Automatic Defibrillator in an Emergency (2009)

Timeline

MANAGER/CO-OWNER

M&N Trailers & Hires
01.2020 - Current

CHILDCARE ASSISTANT/ COOK

Smarter Kids Childcare Centre
01.2010 - 01.2013

Surf Lifeguard

Kirra Beach Surf Club
01.2008 - 12.2010

Volunteer

Homeless Shelter
08.2007 - 02.2009

High School Diploma -

School

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Mikhaela Martinz