Mikhail Nathan

Being my first position within the disability sector I have assisted Participants in setting achievable goals and creating realistic action plans for personal and professional growth.

As a role model for professionalism, integrity, and dedication within the mental health sector I have valued these aspects to perform the best quality of care for my participants. I have demonstrated strong values and ethical standards. I have managed to promote a growing mindset among mentors, encouraging them to view setbacks as opportunities for learning and growth. I continue to offer constructive feedback on mentors progress, enabling them to refine their skills and enhance their potential in order to support our participants the best way possible. I have monitored my performance consistently, identifying all areas of improvement and adjusting mentorship approaches accordingly and continuously enhancing my performance by providing the best quality of guidance and support.

Above all these positions (Licensee, Second in charge and Manager) were by far the most eye-opening experiences I have ever encountered. I had the opportunity to gain a position at the Crown Hotel in Parramatta and to be a part of a new and improved night club, this was my first time in the nightlife scene where I obtained a new range of responsibilities that entailed licensing (liaising with LGA police), reviewing and adhering to liquor and gaming policies and procedures that are put in place by OLGR (office of Liquor and Gaming) to prevent any cases within the Justice system, if deemed appropriate due to a potential breach of Liquor and Gaming laws.

My leadership potential was recognized throughout the group and with this, gave me the opportunity to become the second in charge to the Licensee at PJ Gallaghers where I managed and rostered a team of up to 50 staff members and always stayed within a tight budget when completing, Weekly food and beverage ordering (any additional ordering for functions) and most importantly staff budgeting when completing weekly pay role.
Being resourceful and taking on new challenges proved the capability I can withhold which set me for my new position that I was promoted too as the Licensee/General Manager for the Crown Hotel.

The licensee position was a goal I had been pursuing throughout my hospitality career as it is the highest position of responsibility within a licensed venue.
This venue had many challenged areas that were failing miserably such as Gaming and Beverage targets. Within eight weeks I turned this small venue into a diverse profitable hotel by an 80% margin as I had focused more on customer service care and conformability, with my new team. I obtained knowledge of the different aspects and expectations of OLGR and General Licensing through my license I complied with.

Every career has a starting point and the Woolpack hotel was my foundation within Australia to the Hospitality industry. As I was still new to this position the family-owned establishment took a chance on a young, eager, and determined individual that would soon lead to more opportunities such as management. I learnt so much about customer service and general duties, my role, and the responsibilities of this role that this ignited my passion for this industry. I was fortunate to obtain a high level of leadership that was required to fulfill any obstacle whilst under pressure. Due to my previous employment here, I returned back to the workforce whilst being a full-time mother as a bartender, however I was re-employed no longer than 2 months before being asked to fulfill a manager’s position that I ensured to fulfill with high standards.

This large Hospitality group challenged me with the constant and rapid growth they continued to strive for. Within our venue we were given individual KPI’s, I was given Gaming Manger due to my recent roles within the gaming sector. My KPI entailed many aspects and the growth within Gaming, TAB, and Keno revenues, I felt I was fully equipped with previous knowledge, I persevered through the many difficult challenges that were set for my gaming team. Being a leader, I knew I was as strong as my newest team member and thus being said my small team and I increased our weekly turn over profits by a 180% margin within 6 months. As rewarding as it was for my team to break a record not only for our hotel but individually, we still had other aspects to adhere to so that our team could continue striving for higher percentiles within our Group.

Being my first job in Australia being a catering hand for certain day to day flights that the company had owned. My role was to pack certain business class amenities, snacks and preferred meals within a time frame. This role taught me teamwork as our small team of four were pushing through 12+ flights a day. I was promoted to second in charge and was given many hurdles to overcome within short periods due to the high demand in flight catering services.