Mikhaila Borg
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Childcare Coordinator
TheirCare
08.2022 - Current
- Enhanced children''s development by implementing age-appropriate activities and learning modules.
- Streamlined daily operations for better efficiency in childcare routines and scheduling.
- Collaborated with families to create individualized care plans based on each child''s needs, fostering positive relationships between parents and staff.
- Supervised staff members by providing continuous feedback and support, leading to a high-performing team of childcare providers.
- Managed budgeting and financial planning for the childcare center, contributing to long-term fiscal stability.
- Ensured compliance with health, safety, and licensing regulations by conducting regular inspections and taking corrective actions when necessary.
- Facilitated conflict resolution among staff members, resulting in a positive work environment conducive to teamwork and collaboration.
- Designed engaging curricula tailored to children''s unique interests, stimulating cognitive growth through play-based learning experiences.
- Organized special events such as field trips or family nights to promote stronger community connections among parents, children, and staff members.
- Fostered strong partnerships with local schools by working closely with administrators to align programming goals with academic standards for smoother transitions between grade levels.
- Improved communication channels among staff members through regular meetings focused on discussing challenges faced during daily operations.
- Protected children and staff by maintaining strict standards of cleaning, sanitation and hygiene.
- Maintained detailed records for each child in compliance with state regulations, ensuring all necessary documentation was up-to-date and readily accessible.
- Ensured children''s nutritional needs were met through collaboration with local food service providers, implementing menus that adhered to dietary guidelines and preferences.
Customer Service Officer
Collection House
02.2022 - 08.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Increased client satisfaction by providing tailored financial advice.
Customer Service Officer
Serco Group
02.2019 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Enhanced patient care by implementing efficient Health IT systems and streamlining workflows.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Education - Education
Deakin University
Melbourne, VICAssociate of Education - Primary Education
Deakin University
Melbourne, VIC2023
Skills
- Child development expertise
- Creativity and Innovation
- Early Childhood Education
- Curriculum Planning
- Budgeting and finance
- Activity Planning
- Parent Communication
- Patience and Empathy
- Staff Monitoring
- Special Education
- Parent-teacher collaboration
- Problem-Solving
- Problem-solving abilities
- Reliability
- Adaptability and Flexibility
Certification
- Certificate III in Retail and Business Management
Timeline
Childcare Coordinator
TheirCare
08.2022 - Current
Customer Service Officer
Collection House
02.2022 - 08.2022
Customer Service Officer
Serco Group
02.2019 - 02.2022
Bachelor of Education - Education
Deakin University
Associate of Education - Primary Education
Deakin University
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