Mikhalyn Campbell
Everton Park ,QLD
Summary
A proud First Nations woman from the Bindal, Juru, Wulgurukaba, Kuku-Yalanji and Mununjali clans.
Many years experience within Government (APS). High understanding of administration procedures, policies, values and code of conduct.
Comfortable working in high-stress situations and coordinating all tasks.
Organized and dependable and am able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Able to take direction and communicate effectively and concisely.
Overview
2
2
years of professional experience
Work History
Claims Support Officer - APS4
Department Of Veterans Affairs
06.2022 - Current
- Work within legislative and policy guidelines to receive and document claims made by veterans (including via their advocates or representatives) seeking compensation for an injury or illness that relates to their service
- Using records management systems, create files for new clients and, where
necessary, make corrections and updates to existing client records to improve data quality and accuracy - Analyse and assess complex and/or sensitive client information and records to identify and collate information of relevance to decisions about DVA liability and members’ and veterans entitlements
- Contact clients and/or their representatives in writing to clarify or gather additional relevant
information and inform them of the progress of claimS - Collaborate with colleagues and other teams across the organisation to verify and share
information, provide updates in relation to the progress of claims and provide or seek advice to support effective decision making - Maintain a detailed understanding of multiple benefit and claims types and of the systems,
tools and processes used to manage and determine compensation. - Inbox management, forwarding incoming corresponding to appropriate sub folders and/or stakeholders.
- Engaging with veterans to detail claim outcomes
- Requesting evidence to support their claims and/or payments.
- Communicating via phone, and email with veterans and/or advocates and representatives in relation to a veterans claim
Subsidy Advisor – APS 3
Department of Veteran Affairs
06.2022 - Current
- Assisting current and former ADF members with applications for a subside home loan
- Registering incoming applications for DHOAS Home Loan within DVA systems
- Customer Service e.g
- Corresponding with members vis telephone and email.
The Birthibng – ADMINISTRATION SUPPORT OFFICER
Institute of Urban Indigenous Health
- Coordinating the Birthing Hub
- Assistance to Program Manager, coordinating meetings, phone calls, preparing documents
- Organising transport
- Coordinating and facilitating meetings for internal staff members e.g
- Fortnightly team meetings, weekly Child Safety meetings (internal)
- Coordinating and facilitating meetings for external stakeholders e.g
- Fortnightly Child Safety family meetings for our mums and families on the program
- Answering phone calls
- Organise appointments for our antenatal and postnatal mums and families.
THE BIRTHING IN OUR COMMUNITY PROGRAM – legal adminstration support officer
Institute of Urban Indigenous Health
- Provide administration support to the IUIH Legal Team
- Manage Incoming Legal referrals from IUIH Clinics
- Arrange client appointments
- Engage with clients regarding their legal matters
- Draft outgoing correspondence (appointment confirmations, declined referral letters, external referral letters to outside legal agencies)
- Assist with drafting DVO applications and affidavits
- Intake and upload all Legal referrals
- Engage with internal staff (Family Well-Being services, GP’s, Practice Managers) regarding clients
- Draft client reports
- Assist with drafting on consent orders
- Create Legal Packs for clients on subjects such as divorce, tenancy, family law.
THE BIRTHING IN OUR COMMUNITY PROGRAM – Family Support Worker
Institute of Urban Indigenous Health
- Provide support to Aboriginal and Torres Strait Islander mums and soon to be mums
- Supports such as: Emotional and mental support e.g
- Being an ear to listen
- Be their support during antenatal appointments
- Transporting to and from antenatal appointments
- Arranging antenatal appointments, ultra sounds etc
- Housing assistance
- Centrelink assistance
- Being an advocate for them with clinical staff
- Liaise with midwives regarding antenatal and postnatal care
- Refer clients to specialist services e.g
- Psychologist, social worker, Australian Nurse Family partnerships program and lawyers.
EXECUTIVE ASSISTANCE – HMAS MORETON
Department of Defence
- Maintain the CO’s diary, organise meetings and appointments
- Track all incoming and outgoing correspondence
- Arrange all travel (e.g
- Create travel packs, documenting exact times)
- Create minutes and briefs
- Coordinate all internal and external meetings
- Liaise with executive assistants within the ADF and externally (Premiers of Queensland Office, Lord Mayor’s Office)
- Assist the procurement officer with purchases
- Assist the entire Executive Support team with administration
- Arrange events (e.g
- Incoming ship arrivals, cocktail parties).
INSOLVENCY OFFICER – MONITORED ESTATES
Australian Financial Security Authority
- Monitor the assets of Bankrupts by reviewing their files: Ensuring their house/other assets value are up to date
- Corresponding with creditors to ensure correspondence we receive are current
- Speaking with internal sections to ensure the Bankrupt is cooperating
- Communicating with the bankrupt, co-owners and other external clients.
School based trainee / full time employee
PUBLIC SERVICE COMMISSION
- Provided Administrative Support to the Executive Services Area
- Create Briefs and Minutes
- Collect highly sensitive Ministerial documents
- Calendar and event management.
EVERGREEN DEVELOPMENT PROGRAM
AUSTRALIAN TAXATION OFFICER
- Small Business Individual Tax: Provided external clients with information regarding their small business and collating their pay as you go documents into the system
- Review Dispute Resolution Provided external clients with information on how to resolve a dispute lodged with the ATO and how to pay remaining debt as well as collating the documents when there is a Freedom of Information request from external clients.
Education
Diploma of Government - Government - Indigenous Apprenticeship Program
Canberra Institute of Technology
Canberra, ACT10.2023
Certificate IV in Government (APS Traineeship Program) -
Canberra Institute of Technology
Canberra, ACT01.2015
Evergreen Development Program -
Australian Taxation Officer
Brisbane, QLDCertificate III in Business Administration (School Based Traineeship) -
Axiom College
10.2013
School based trainee / full time employee -
Public Service Commission
High School Diploma -
Cavendish Road State High School
11.2013
Skills
- Effective Communication Skills: Will always provide clear and concise information and will use appropriate communication styles when working within a team or with external clients
- Time Management: Dedicated to effectively prioritisation and management of time by allocating tasks and recording activities in dairies and daily to do lists
- Team work: Will always strive to maintain healthy and sustainable working relationships with all members of staff
- Leadership: Will always endeavour to provide leadership to not only team members but to customers to ensure they are receiving the best customer service
- Administration Collaborations: Ability to collaborate within internal and external Executive Services eg working collaboratively to achieve a higher goal with the highest standards Communicating with senior staff and attending to their queries and/or needs efficiently and correctly
- Attention to Detail: Ability to efficiently allocate your cognitive resources to achieve thoroughness and accuracy when accomplishing tasks Allowing for improvement in workplace productivity, efficiency and performance
Accomplishments
- 2010 – Education to Employment Scholarship w/ Qld Public Service Commission
- 2012 – 2013 – Cavendish Road State High School Indigenous Prefect
- 2013 – Certificate III in Business Administration
- 2015 – Certificate IV in Government - APS Pathways Indigenous Traineeship
- 2017 – Selection to participate in the Indigenous Australian Government Development Program
Timeline
Claims Support Officer - APS4
Department Of Veterans Affairs
06.2022 - Current
Subsidy Advisor – APS 3
Department of Veteran Affairs
06.2022 - Current
The Birthibng – ADMINISTRATION SUPPORT OFFICER
Institute of Urban Indigenous Health
THE BIRTHING IN OUR COMMUNITY PROGRAM – legal adminstration support officer
Institute of Urban Indigenous Health
THE BIRTHING IN OUR COMMUNITY PROGRAM – Family Support Worker
Institute of Urban Indigenous Health
EXECUTIVE ASSISTANCE – HMAS MORETON
Department of Defence
INSOLVENCY OFFICER – MONITORED ESTATES
Australian Financial Security Authority
School based trainee / full time employee
PUBLIC SERVICE COMMISSION
EVERGREEN DEVELOPMENT PROGRAM
AUSTRALIAN TAXATION OFFICER
Diploma of Government - Government - Indigenous Apprenticeship Program
Canberra Institute of Technology
Certificate IV in Government (APS Traineeship Program) -
Canberra Institute of Technology
Evergreen Development Program -
Australian Taxation Officer
Certificate III in Business Administration (School Based Traineeship) -
Axiom College
School based trainee / full time employee -
Public Service Commission
High School Diploma -
Cavendish Road State High School
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