Mikhayla Argles
Gold Coast,QLD
Summary
Dynamic and dedicated professional with extensive experience in customer service in multiple hospitality roles. Proven ability to enhance service efficiency and foster customer loyalty through exceptional interpersonal skills. Adept at managing inventory and training staff, while maintaining a positive and organized work environment. Strong time management and problem-solving abilities ensure optimal performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista
Farm and Co
10.2021 - 11.2025
- Prepared and served high-quality beverages, ensuring consistency and adherence to standards.
- Collaborated with team members to optimize workflow and improve overall efficiency in service delivery.
- Managed customer orders efficiently, enhancing service speed during peak hours.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
Warehouse Assistant
ActivEarth
12.2020 - 11.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Managed inventory using warehouse management systems for accuracy.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Coordinated shipping and receiving processes to ensure timely deliveries.
- Trained new staff on safety protocols and operational procedures.
Kitchen Steward
Eden Health Retreat
10.2022 - 03.2023
- Maintained cleanliness and sanitation standards in kitchen and dining areas.
- Assisted culinary team with food preparation and dish assembly tasks.
- Operated commercial dishwashing equipment efficiently for high-volume service.
- Monitored inventory levels of cleaning supplies, restocking as necessary.
- Trained new staff on proper cleaning protocols and kitchen safety procedures.
- Collaborated with kitchen staff to streamline workflows and improve efficiency.
Barista
BSKT
11.2019 - 12.2020
- Prepared and served high-quality beverages, ensuring consistency and adherence to standards.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Implemented waste reduction strategies, minimizing excess product usage during operations.
Cafe Worker
Evolve Organics
07.2018 - 11.2019
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
Waitress
Cardamom Pod
10.2017 - 07.2018
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on menu offerings and service standards.
- Managed multiple tables effectively, ensuring timely food delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Implemented best practices for table turnover, increasing efficiency during peak hours.
- Assisted in inventory management, tracking stock levels of supplies and ingredients.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Woolworths
10.2014 - 06.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Trained new staff on operational procedures and customer interaction techniques.
- Monitored store cleanliness and organized merchandise displays for optimal customer experience.
Education
High School Diploma -
St Augustines College
Springfield, QLD11-2015
Skills
- Friendly and outgoing
- Team player
- Positive and professional
- Calm demeanor
- Time management
- Exceptional customer service
Certification
- Certified Yoga Instructor
Timeline
Kitchen Steward
Eden Health Retreat
10.2022 - 03.2023
Barista
Farm and Co
10.2021 - 11.2025
Warehouse Assistant
ActivEarth
12.2020 - 11.2023
Barista
BSKT
11.2019 - 12.2020
Cafe Worker
Evolve Organics
07.2018 - 11.2019
Waitress
Cardamom Pod
10.2017 - 07.2018
Cashier
Woolworths
10.2014 - 06.2016
High School Diploma -
St Augustines College