Mikhil Suvarna
Eastwood,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
DMart Store
08.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Store Assitant
Shoppers Stop
01.2023 - 07.2023
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cafeteria Cashier
Junkyard Cafe
10.2022 - 01.2023
- Handled customer inquiries and complaints professionally, leading to increased customer retention rates.
- Relayed orders to restaurant staff through careful record-keeping and detailed communication.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Consistently met or exceeded daily sales targets through effective upselling techniques.
Education
Master of Science - Business Analytics
Macquarie University
Sydney, NSW12.2025
BBA - Finance
Mumbai University
India11.2020
Skills
- Consultative Sales
- Service Upselling
- Clerical Support
- CRM Software
- Warehousing functions
- Filing
- Scheduling
- Quality Control
- Delivery Scheduling
- Retail store support
Timeline
Customer Service Representative
DMart Store
08.2023 - 01.2024
Store Assitant
Shoppers Stop
01.2023 - 07.2023
Cafeteria Cashier
Junkyard Cafe
10.2022 - 01.2023
Master of Science - Business Analytics
Macquarie University
BBA - Finance
Mumbai University
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