Miki Bisceglia
Coogee,New South Wales
Summary
Proven Wine Sales Account Manager with a track record of enhancing client relationships and boosting sales revenue, notably at High Hopes Wine & Co. Skilled in sales strategy development and interpersonal communication, I excel in creating and nurturing connections. Achieved significant business growth through strategic negotiations and effective public relations, demonstrating a keen ability to exceed targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Account Manager/Sales Wine Representative (N
High Hopes Wine & Co
01.2020 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Organising small events with Restaurants, Bars, Bottle shops, Producers and others
Head Sommelier
Firedoor Restaurant
10.2015 - 12.2019
- Trained service staff on Wines and Spirits to maximize revenue and maintain high standards quality of service.
- Coordinated wine selection and restocking for cellar with over 250 bottles.
- Implemented new promotional strategies, dramatically increasing business.
- Oversaw successful Wine and Bar service and operations to handle as many as 60/100 guests per day.
Assistant Sommelier
Firedoor Restauranrt
04.2015 - 09.2015
- Maintained a clean and organized wine cellar, adhering to proper storage conditions to preserve the quality and integrity of each bottle.
- Participated in menu planning meetings with chefs, offering input on complementary flavors between dishes and wines.
- Conducted comprehensive wine tastings for guests, educating them on various regions, producers, and varietals.
- Mentored junior staff members in proper serving etiquette, enhancing overall service quality within the establishment.
Head Waiter
Otto Restaurant
09.2014 - 02.2015
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Waiter
Byron at Byron Resort
02.2014 - 05.2014
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Head Waiter
Otto Restaurant
06.2013 - 11.2013
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
Restaurant Manager
La Floridita Restaurant & Bar
10.2012 - 04.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Restaurant Manager
Embassy Mayfair Restaurant
03.2012 - 10.2012
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Section Waiter
Rocca Di Papa Restaurant
06.2011 - 03.2012
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Adhered to strict safety standards in food handling procedures, contributing to a safe and hygienic dining environment for all patrons.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Coordinated seamlessly with other front-of-house staff members such as bartenders, hosts/hostesses ensuring smooth overall service.
Section Waiter/Restaurant Supervisor
Buona Cosi' Restaurant
10.2010 - 06.2011
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported restaurant operations by assisting in tasks such as inventory management and stock replenishment when needed.
- Contributed to increased overall revenue through upselling menu items and promoting daily specials.
- Promoted a positive team environment by collaborating closely with colleagues to manage workload efficiently.
Insurance Agent
Agenzie Generali
10.2006 - 09.2010
- Utilized technology and marketing tools to generate new business
- Completed continuous sales training throughout tenure, focused on step by step objections handling
- Cross-sold insurance and investment products to new and existing clients
- Conducted monthly meetings to educate new staff on new policies and procedures
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Industrial Mechanics And Technology -Ettore Conti
Milan IT06.2006
Skills
Client Relationship Building
Sales strategy development
Lead prospecting
Customer-Oriented
Interpersonal Skills
products knowledge
Public Speaking
Public Relations
Certification
WSET level 3 Award in Wine and Spirits
Wine & Spirit Education Trust
Sports
love to stay healthy and practise different sports activities in my free time; Football, Beach Volleyball, Surfing, Tennis
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Account Manager/Sales Wine Representative (N
High Hopes Wine & Co
01.2020 - Current
Head Sommelier
Firedoor Restaurant
10.2015 - 12.2019
Assistant Sommelier
Firedoor Restauranrt
04.2015 - 09.2015
Head Waiter
Otto Restaurant
09.2014 - 02.2015
Head Waiter
Byron at Byron Resort
02.2014 - 05.2014
Head Waiter
Otto Restaurant
06.2013 - 11.2013
Restaurant Manager
La Floridita Restaurant & Bar
10.2012 - 04.2013
Assistant Restaurant Manager
Embassy Mayfair Restaurant
03.2012 - 10.2012
Section Waiter
Rocca Di Papa Restaurant
06.2011 - 03.2012
Section Waiter/Restaurant Supervisor
Buona Cosi' Restaurant
10.2010 - 06.2011
Insurance Agent
Agenzie Generali
10.2006 - 09.2010
High School Diploma -
Industrial Mechanics And Technology -Ettore Conti
WSET level 3 Award in Wine and Spirits
Wine & Spirit Education Trust
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