Summary
Overview
Work History
Education
Skills
Timeline
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Miki O'Neill

North Avoca,NSW

Summary

Successful Onboarding manager with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about HR policies and procedures with good understanding of legal and compliance requirements. Approachable and committed to setting up new hires for success.

Overview

6
6
years of professional experience

Work History

Onboarding Manager

Ampey Disability Services
10.2023 - Current
  • To look after the physical, emotional, cultural and social needs of the participants using the person-centred approach.
  • To actively support other support workers, colleagues and team members.
  • To create and maintain good professional relationships with participants, their family, friends and other stakeholders.
  • Motivating the team to reach and achieve organisational goals.
  • Arrange and conduct interviews for potential new employees.
  • Be responsible for the customer and staff onboarding, attend meetings and complete intake assessments.
  • Upkeep and auditing of staff and customer files.
  • Arranged and conducted the training of new staff.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Conducted and attended meet and greets with potential participants and their families.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Manage the onboarding email address and reply to all communications in a timely manner.
  • Monitored progress of new hires throughout the onboarding process, providing feedback and guidance as necessary.
  • Maintained accurate records of employee data and documentation throughout the onboarding process, adhering to company policies and legal requirements.
  • Designed engaging presentations tailored to specific roles within the organization, effectively communicating expectations and responsibilities to new team members.

Support Worker

Ampey Disability Services
06.2020 - 10.2023
  • Enhanced the quality of care for participants by providing personalised support and assistance with daily living activities.
  • Improved participant satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Promoted independence among participants through skill-building exercises and goal-setting initiatives.
  • Facilitated community integration for participants by organizing social outings, recreational activities, and educational opportunities.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining participant safety.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Documented client progress and activities in accordance with agency policies and procedures.

Safety Coordinator

State Road Constructions
08.2019 - 08.2020
  • Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
  • Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
  • Coordinated with external vendors for equipment maintenance, guaranteeing optimal functionality of all safety systems.
  • Onboarding new subcontractors accordingly onto site
  • Arranged inspections of trucks and vehicles
  • Conducted safety audits and investigated plant quality issues.
  • Recognized, documented, and advised on removal of hazards.
  • Provided administrative support to the Safety Manager, facilitating efficient execution of all safety initiatives.
  • Maintained accurate records of employee training sessions, certifications, and medical evaluations as required by regulations.

Project Administrator

Commworx Pty Ltd
08.2018 - 07.2019
  • Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems.
  • Reduced project completion times by effectively coordinating resources, schedules, and team members.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Developed comprehensive project plans and timelines to facilitate on-time project delivery.
  • Conducted risk assessments to identify potential issues and develop contingency plans accordingly.
  • Monitored project progress closely, promptly addressing any deviations from the plan or schedule.
  • Contributed to the development of proposals by gathering data, creating visuals, and editing content as needed.
  • Developed and maintained positive relationships with clients and other stakeholders.

Education

No Degree - Cert IV Health Care

Australian Paramedical College
06.2023

High School Diploma -

Kincumber High School
Kincumber, NSW
11.2014

Skills

  • Software Implementation
  • Organisational abilities
  • Stakeholder Management
  • Policy Enforcement
  • Recruitment
  • Policy understanding
  • Employee Development
  • Management Support
  • Staff Management
  • Relationship Building
  • Professionalism
  • Team building

Timeline

Onboarding Manager

Ampey Disability Services
10.2023 - Current

Support Worker

Ampey Disability Services
06.2020 - 10.2023

Safety Coordinator

State Road Constructions
08.2019 - 08.2020

Project Administrator

Commworx Pty Ltd
08.2018 - 07.2019

No Degree - Cert IV Health Care

Australian Paramedical College

High School Diploma -

Kincumber High School

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Miki O'Neill