Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Languages
Hobby
References
Timeline
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Mikiko Ohi

6 McFarlane Dr Kanimbla,QLD

Summary

Personable and dedicated Customer Service Representative with extensive experience in hospitality industry, with 17 years. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shop Assistant

You Mart Japan
Cairns, QLD
04.2019 - Current
  • Maintained accurate inventory levels through regular stock checks.
  • Participated in weekly team meetings to discuss strategies for improving customer service levels.
  • Tracked daily sales figures using point-of-sale software applications.

Kitchen Hand

Crepe
Cairns, QLD
10.2018 - 09.2023
  • Followed recipes and customer requests to prepare meals.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Operated industrial mixers and other food processing machinery to support kitchen operations.

Waitress

Japanese Restaurant Riki
Cairns, QLD
01.2015 - 01.2016
  • Took orders for food and drinks and delivered them to guests.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Life Insurance Sales Agent

Nippon Life Insurance Company
Osaka, Japan
01.2011 - 08.2014
  • Quote and Resolution, Payment assessments
  • Created customer profiles and analyzed their needs to recommend appropriate life insurance products.
  • Generated reports that tracked progress against goals for monthly sales targets.

Laundry and Dry-Cleaning Assistant

Toyo Dry Cleaning
Osaka, Japan
01.2007 - 01.2010
  • Received and sorted laundry items for cleaning or repair.
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers.

Education

Certificate lll in Individual support -

TAFE Queensland Cairns
02.2024

Intermediate Certificate of English Proficiency -

Holmes Institute Cairns
01.2015

Matta High School, Osaka, Japan
03.2007

Skills

  • Relationship Building
  • Inventory Control
  • Customer Service
  • Food safety understanding
  • Safe Food Handling
  • Safe alcohol service
  • Kitchen Operations
  • Cleaning and sanitation
  • Customer Retention

Languages

  • Japanese
  • English

References

Kay KAUR, Teacher, Community Services, TAFE QUEENSLAND, kay.kaur@tafeqld.edu.au, 07 4042 2357, Gatton, Newton, Eureka and Wilkinson Streets, Manunda, QLD, 4870, tafeqld.edu.au

Certification

  • Certificate III in Individual Support(disability) at TAFE Queensland
  • NDIS Worker Screening Card
  • Working with Children Card
  • CPR Certificate
  • First Aid Certificate
  • Driver Licenses
  • RSA

Languages

Japanese
Native/ Bilingual

Hobby

  • I enjoy reading, especially mystery novels and Japanese manga.
  • I enjoy watching musicals. Last year I saw Hairspray in Sydney, and the year before, I watched Harry Potter in Melbourne.
  • I have a passion for sewing, and while taking care of my dog, I created some lovely nursing care items.

References

References available upon request.

Timeline

Shop Assistant

You Mart Japan
04.2019 - Current

Kitchen Hand

Crepe
10.2018 - 09.2023

Waitress

Japanese Restaurant Riki
01.2015 - 01.2016

Life Insurance Sales Agent

Nippon Life Insurance Company
01.2011 - 08.2014

Laundry and Dry-Cleaning Assistant

Toyo Dry Cleaning
01.2007 - 01.2010

Certificate lll in Individual support -

TAFE Queensland Cairns

Intermediate Certificate of English Proficiency -

Holmes Institute Cairns

Matta High School, Osaka, Japan

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Mikiko Ohi