Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikkel Petersen

Yanchep

Summary

I am a hardworking employee that is enthusiastic about pursuing new and exciting opportunities to develop new skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities. I'm a motivated individual with experience in customer service and sales. I'm also skilled in building customer relationships and understanding customer needs I have strong communication and interpersonal skills for providing great customer service. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

15
15
years of professional experience

Work History

Salesperson

Amart Funiture
10.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Personal Banker

St George Bank
12.2021 - 10.2023
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Responded to customer inquiries regarding new accounts and account services.
  • Verified customer identity and reviewed documentation for accuracy.
  • Explained account terms and conditions to customers.
  • Reconciled customer accounts and balanced daily transactions.
  • Greeted customers and delivered information about new account processes.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Monitored accuracy of customer information in system.
  • Maintained customer records and updated account information.
  • Provided customers with additional information regarding account services.
  • Presented new and additional products and services to existing customers.

Sales Consultant

Harvey Norman
11.2019 - 12.2021
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized customer retention by resolving issues quickly.
  • Responded to telephone and in-person requests for information.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Provided sales and customer service assistance to walk-in traffic

Salesman

Amart Furniture Butler
11.2018 - 11.2019
  • Engage customers in great conversation and seek out their potential needs and find a solution to their objections
  • Customer service
  • General store upkeep

Sales Consultant

Elgiganten
03.2015 - 10.2018
  • Used consultative sales approach to understand customer needs and recommend relevant offerings in handheld devices, computers, entertainment systems etc
  • Customer service

Shop Assistant

7-Eleven
07.2012 - 05.2015
  • Nightshift cashier
  • Counted cash in register drawer at the beginning and end of shift
  • Shop maintenance general upkeep and cleaning of store
  • Customer service

Telemarketing Sales Representative

Telia
02.2011 - 12.2011
  • Cold calling
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems

IGA

IGA SUPA Port Douglas
02.2009 - 11.2009
  • Filling shelves with stock
  • Customer service
  • General store upkeep

Education

High School Diploma -

KVUC - Copenhagen Adult Education
København,
2012

Some College (No Degree) - Psychology

KVUC - Copenhagen Adult Education
København,
2012

Skills

  • Systems and software programs
  • Customer service
  • Customer relations
  • Problem-solving strength
  • Reading body language
  • Great at small talk
  • Store opening and closing
  • Cash Handling
  • Critical thinking
  • Team-building
  • Relationship-Building
  • Fast learner

Timeline

Salesperson

Amart Funiture
10.2023 - Current

Personal Banker

St George Bank
12.2021 - 10.2023

Sales Consultant

Harvey Norman
11.2019 - 12.2021

Salesman

Amart Furniture Butler
11.2018 - 11.2019

Sales Consultant

Elgiganten
03.2015 - 10.2018

Shop Assistant

7-Eleven
07.2012 - 05.2015

Telemarketing Sales Representative

Telia
02.2011 - 12.2011

IGA

IGA SUPA Port Douglas
02.2009 - 11.2009

High School Diploma -

KVUC - Copenhagen Adult Education

Some College (No Degree) - Psychology

KVUC - Copenhagen Adult Education

Similar Profiles

CREATE PROFILE
Mikkel Petersen