Mikkel Petersen
Yanchep
Summary
I am a hardworking employee that is enthusiastic about pursuing new and exciting opportunities to develop new skills and contribute to group success. I offer strong administrative, relationship-building and problem-solving abilities. I'm a motivated individual with experience in customer service and sales. I'm also skilled in building customer relationships and understanding customer needs I have strong communication and interpersonal skills for providing great customer service. I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
Salesperson
Amart Funiture
10.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Personal Banker
St George Bank
12.2021 - 10.2023
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Explained account terms and conditions to customers.
- Reconciled customer accounts and balanced daily transactions.
- Greeted customers and delivered information about new account processes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Monitored accuracy of customer information in system.
- Maintained customer records and updated account information.
- Provided customers with additional information regarding account services.
- Presented new and additional products and services to existing customers.
Sales Consultant
Harvey Norman
11.2019 - 12.2021
- Maintained organized, presentable merchandise to drive continuous sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Provided sales and customer service assistance to walk-in traffic
Salesman
Amart Furniture Butler
11.2018 - 11.2019
- Engage customers in great conversation and seek out their potential needs and find a solution to their objections
- Customer service
- General store upkeep
Sales Consultant
Elgiganten
03.2015 - 10.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings in handheld devices, computers, entertainment systems etc
- Customer service
Shop Assistant
7-Eleven
07.2012 - 05.2015
- Nightshift cashier
- Counted cash in register drawer at the beginning and end of shift
- Shop maintenance general upkeep and cleaning of store
- Customer service
Telemarketing Sales Representative
Telia
02.2011 - 12.2011
- Cold calling
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
IGA
IGA SUPA Port Douglas
02.2009 - 11.2009
- Filling shelves with stock
- Customer service
- General store upkeep
Education
High School Diploma -
KVUC - Copenhagen Adult Education
København, 2012
Some College (No Degree) - Psychology
KVUC - Copenhagen Adult Education
København, 2012
Skills
- Systems and software programs
- Customer service
- Customer relations
- Problem-solving strength
- Reading body language
- Great at small talk
- Store opening and closing
- Cash Handling
- Critical thinking
- Team-building
- Relationship-Building
- Fast learner
Timeline
Salesperson
Amart Funiture
10.2023 - Current
Personal Banker
St George Bank
12.2021 - 10.2023
Sales Consultant
Harvey Norman
11.2019 - 12.2021
Salesman
Amart Furniture Butler
11.2018 - 11.2019
Sales Consultant
Elgiganten
03.2015 - 10.2018
Shop Assistant
7-Eleven
07.2012 - 05.2015
Telemarketing Sales Representative
Telia
02.2011 - 12.2011
IGA
IGA SUPA Port Douglas
02.2009 - 11.2009
High School Diploma -
KVUC - Copenhagen Adult Education
Some College (No Degree) - Psychology
KVUC - Copenhagen Adult Education