Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikyla Murphy

Summary

Experienced in customer service which has helped shape my identity and work ethic, as a people person, a good communicator and a problem solver. I strive to complete every task to the best of my ability with a positive and approachable attitude. I am punctual, very reliable and enjoy working with others but can also use my initiative and work independently. I have great attention to detail and am proficient with computers and MS Suite. I enjoy learning new skills to better my knowledge and personal growth.

Overview

8
8
years of professional experience

Work History

Certified Matwork & Reformer Pilates Instructor

Trinity College Gawler Inc Starplex
07.2024 - 01.2025
  • Programmed group matwork, reformer and orientation classes.
  • Maintained a clean and organised studio space, ensuring a safe environment for all participants.
  • Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
  • Improved clients posture and balance through tailored exercises targeting specific muscle groups.
  • Enhanced mind-body connection for clients through focused breathing techniques practices.
  • Kept facilities and equipment clean and organised.
  • Received consistently positive feedback from both clients and colleagues alike regarding instructional skills.
  • Demonstrated proper form and technique to prevent injury.

Travelled & Studied

Travelled Overseas & Studied Pilates
02.2024 - 07.2024

Full Time Laboratory Technician

Hill-Smith Family Estates
01.2021 - 02.2024
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilised tools and equipment.
  • Operated laboratory equipment such as balances, pH meter, spectrophotometer, autoclave, FTIR, NIR Alcolyzer, ContrAA, Gallery, PCR, yeast counts, sulphur, routine, instrumental and micro.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Documented information by maintaining daily logs and equipment record books.
  • Conducted routine equipment maintenance and calibration, ensuring optimal performance and reducing downtime.
  • Prioritise sample processing and work load for faster turnaround times and improved customer satisfaction.
  • Prepared reagents and solutions to use for laboratory testing and analysis.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Recorded and analysed data to produce reports of results.
  • Analysed results using analytical software and created reports.
  • Bottling Coordinator - admin duties, liaising with wine makers and other departments.
  • Data and sample management via FileMaker pro databases, associated LIMS systems and Microsoft applications.
  • Shift work and overtime as required.
  • Helped marketing team with photography for social media.
  • Helped organise social events eg: birthdays, special lunches and get togethers outside of work.

Casual Retail Sales Assistant

Living By Design
07.2020 - 01.2021
  • Maintained clean, organised store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance and stock take.
  • Opened and closed store independently and prepared nightly banking.
  • Booked and arranged postage online for online orders.
  • Worked in two stores, Tanunda and Balhannah.
  • Accepted/received stock orders and processed invoices.
  • Steamed garments.

Casual Laboratory Technician

Hill-Smith Family Estates
01.2020 - 04.2020
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilised tools and equipment.
  • Operated laboratory equipment such as balances, pH meter, spectrophotometer, autoclave, FTIR, NIR Alcolyzer, Gallery, PCR, yeast counts, sulphur, routine, instrumental and micro.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Documented information by maintaining daily logs and equipment record books.
  • Conducted routine equipment maintenance and calibration, ensuring optimal performance and reducing downtime.
  • Streamlined sample processing for faster turnaround times and improved customer satisfaction.
  • Prepared reagents and solutions to use for laboratory testing and analysis.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Recorded and analysed data to produce reports of results.
  • Analysed results using analytical software and created reports.
  • Liaising with wine makers and other departments.
  • Data and sample management via FileMaker pro databases, associated LIMS systems and Microsoft applications.
  • Shift work and overtime as required.

Full Time Pharmacy Assistant

Chemist Outlet
06.2018 - 01.2020
  • Able to sell and recommend S2/S3 medication.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Received deliveries of medication and store products, verifying contents against invoices while adhering to proper storage protocols.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Merchandised over-the-counter goods, rotated stock and implemented planograms.
  • Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
  • Assisted in the training and mentoring of new pharmacy assistants.
  • Maintained strict confidentiality ensuring patient privacy.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Balanced end of day takings, daily cash deposits and reports and was responsible for banking money and replenishing petty cash with local banks.
  • Organised monthly sale ticketing, posters/advertisements and merchandise displays and stock.

Casual Retail Assistant

Daisy & Hen
01.2017 - 06.2018
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise arranging according to size, gender and brand.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Uploading and maintaining inventory on Shopify.
  • Received, unpacked, checked stock against invoices and priced items.
  • Created attractive seasonal window displays and visual merchandising, that stimulated purchase desire.
  • Helped plan and execute special events, eg: Christmas shopping night, Easter hunt, Birthday and special Sale Days.
  • Arranged postage for online orders.

Education

Certified - APPI Matwork & Reformer Pilates Instructor

Unite Health
Prahran, VIC
01-2025

SIRPPKS001A - Support The Sale of S2 & S3 Medicines

The Pharmacy Guild of Australia
Barton, ACT
04-2013

Completed - Year 12

Nuriootpa High School
Nuriootpa, SA
01-2006

Skills

  • Customer service
  • Merchandising
  • Stock control
  • Organised
  • Motivated
  • Passionate
  • Reliable
  • Approachable
  • Team spirited

Timeline

Certified Matwork & Reformer Pilates Instructor

Trinity College Gawler Inc Starplex
07.2024 - 01.2025

Travelled & Studied

Travelled Overseas & Studied Pilates
02.2024 - 07.2024

Full Time Laboratory Technician

Hill-Smith Family Estates
01.2021 - 02.2024

Casual Retail Sales Assistant

Living By Design
07.2020 - 01.2021

Casual Laboratory Technician

Hill-Smith Family Estates
01.2020 - 04.2020

Full Time Pharmacy Assistant

Chemist Outlet
06.2018 - 01.2020

Casual Retail Assistant

Daisy & Hen
01.2017 - 06.2018

Certified - APPI Matwork & Reformer Pilates Instructor

Unite Health

SIRPPKS001A - Support The Sale of S2 & S3 Medicines

The Pharmacy Guild of Australia

Completed - Year 12

Nuriootpa High School

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Mikyla Murphy