Summary
Overview
Work History
Education
Skills
Languages
Referencesavailable
Professionalaccomplishments
Volunteer Experience
Timeline
Generic

MILA KALDAWI

Dandenong Nth,VIC

Summary

An ambitious and results-oriented administration and client service operator with expertise in sales, marketing, and customer service, backed by solid career experience. Seeking a challenging role to further develop a skill set and contribute positively to a progressive company. Driven by a positive mindset and an ability to quickly build rapport, consistently creating long-lasting business and colleague relationships while contributing to the employer and team. Looking forward to the opportunity to offer excellent administration, sales, accounts (finance), and logistical knowledge to your company.

Overview

10
10
years of professional experience

Work History

LOGISTICS COORDINATOR

MT DATA
09.2022 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Managing and coordinating logistics operations to optimize supply chain efficiency.
  • Overseeing inbound and outbound shipments, ensuring timely delivery and accuracy.
  • Collaborating with suppliers, retailers, and customers to maintain effective communication.
  • Utilizing data analysis to improve logistical processes and reduce costs.
  • Leading a team of logistics professionals, providing training and support as needed.
  • Ensuring compliance with health, safety, and legal regulations within the logistics operations.
  • Coordinating technicians' schedules, ensuring efficient deployment of resources.
  • Inputting bookings and maintaining the calendar schedule to optimize operations.
  • Using specialized software such as TSM for scheduling and WinMAGI for managing purchase orders.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.

LOGISTICS DISPATCH COORDINATOR

NATIONWIDE TOWING AND TRANSPORT
05.2021 - 09.2022
  • Plan and dispatch trucks in accordance with customer timeframes and workloads
  • Receiving inbound and outbound calls, over 300 per day
  • Prepare daily work schedules and notify drivers of road hazards that may impact their travel time
  • Monitor daily driver logs for errors, violations, working hours and equipment availability
  • Liaising with customers to coordinate delivery
  • Proactively maintaining positive can-do relationship with customers and drivers
  • Finding common ground with Tow Truck operators (TTOs) across Australia
  • Attend to emails for job bookings and or quotes in timely manners
  • Managing and handling all customer enquiries, quotes, and job bookings
  • Effectively allocating jobs to Tow Truck Operators
  • Support customer service queries and providing updates and ETAs
  • Liaising with operations teams in all states across Australia.

LOGISTICS COORDINATOR

MOBILE TYRE SHOP
04.2020 - 01.2021
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Coordinated supplier interactions to ensure efficient delivery of goods, minimizing stockouts.
  • Established favorable partnerships with important suppliers to negotiate better pricing and terms.
  • Managed cross-functional teams for efficient project execution and timely completion.

CALL CENTRE OFFICE CONSULTANT

RACV, Assist Australia
08.2017 - 04.2020
  • Identifying customers' needs, clarify information, research every issue and providing solutions
  • Following call center “scripts” when handling different topics
  • Managing large amounts of inbound and outbound calls in timely manners
  • Build sustainable relationships and engage customers by going extra miles
  • Keep records of all conversations in call center database comprehensibly
  • Meet personal/team qualitative and quantitative targets (Adherence and KPI'S)
  • Frequently attend educational seminars to improve knowledge and performance
  • Offer assistance to customers to ensure the right product/service
  • Organizing assistance to customers requiring emergency rental cars, accommodation, and taxi services
  • Refer customers to senior staff when necessary
  • Learning about company's products/services and remaining up to date with any changes
  • Using multiple computer systems such as extranet, sugar and compass, whilst navigating customer queries.

COMMERCIAL ADMINISTRATOR

02.2016 - 05.2017
  • Effectively manage customer relationships and ensure that greed service levels are met and exceeded effectively with Telstra commercial team
  • Investigate insurance claims
  • Undertake commercial modelling for review of commercial inputs of the contracts such as rates, overheads etc
  • Managed weekly vendor accounts, business expenses, and supply orders
  • Support risk managed aspects of the business
  • These risks may include financial, operational, regulatory and contractual etc
  • Provide information and analysis to regions as required
  • Assist with the review and collation of budget and material including overhead costs
  • Handled daily cash records, readings, bank deposits and bookkeeping
  • Undertake detailed analysis and commercial modelling for reviews
  • Ensure checklist, policies and procedures are in place for effective commercial activities.

PROJECT MANAGER

JP FLYNN BUILDERS
09.2016 - 02.2017
  • Answering incoming calls; taking messages and redirecting calls as required
  • Dealing with email enquiries
  • Booking builders to meet clients for assessment reports
  • Diary management and arranging appointments, booking meeting rooms and conference facilities
  • Data entry (sales figures, property listings etc.)
  • Meeting KPI'S with client bookings
  • Updating customers of their repair statuses and insurance excess documents
  • Using multiples programs simultaneously, such as Opus, Pronto and Techloc systems
  • General office management such as ordering stationary
  • Arranging both internal and external events
  • Providing administration support to Sales Reps, Insurance companies, Property managers and senior management.

MARKETING CONSULTANT

Best Termite Control
03.2015 - 09.2016
  • Skillfully identifying customer needs and give correct recommendation
  • Meeting sales targets, KPI'S and sale add-ons
  • Effectively and efficaciously managing printers and mobile phone category
  • Evaluated Cost management and Business development, revised weekly roster & trained employees
  • Delivered excellent services and maintained safety working zone
  • Consistently stocking, replenishing and merchandising total sales areas
  • Monitoring and updating sales areas with focusing on replacing aging stock
  • Preparing food and feeding animals
  • Keeping animals clean and grooming them
  • Assisting children with their pony rides
  • Answering questions and inquiries from colleagues and visitors
  • Exercising animals either in the yard or by taking them for walks
  • Keeping relevant records and make bookings where applicable
  • Consulted with clients on business issues and developed innovative proposals
  • Assisted in development of products and services previously unrepresented in industry to increase shares in new markets [Number]%.

Education

Bachelor: Psychological Science -

Swinburne University

EducationCertificate III Hospitality (Inc RSA)

Certificate II & III : Customer Contact

Retail Security & Loss Prevention RSG/ Completed IT Course

Certificate III: Buisness Admin

BSc: Psychology Part-time /Ongoing -

Swinburne University

Victorian Certificate Of Education -

Avila College
12.2010

Skills

  • Problem-Solving
  • Decision-Making
  • Logistics Analysis
  • Customer Service
  • Punctual and Dependable
  • Materials Handling
  • Process Optimization

Excellent client engagement and service delivery

Highly developed sales, retail, and administration skills

Problem resolution skills and solution driven

Ability to communicate with stakeholders at all levels on technical matters

Ability to work autonomously and within a team environment

Developed analytical and facts finding skills

Work well and respond to fast-pace and high-pressure environment

Logistics analysis, inbound and outbound

Languages

Arabic

Referencesavailable

True

Professionalaccomplishments

  • Excellent client engagement and service delivery
  • Highly developed sales, retail, and administration skills
  • Dispatch procedures
  • Problem resolution skills and solution driven
  • Advance oral and written communication skills
  • Ability to communicate with stakeholders at all levels on technical matters
  • Strong strategic sales ability and business acumen
  • Ability to work autonomously and within a team environment
  • Developed analytical and facts finding skills
  • Work well and respond to fast-pace and high-pressure environment
  • Logistics analysis, inbound and outbound.

Volunteer Experience

MYUNA FARM, 01/2006, 11/2009, Preparing food and feeding animals, Keeping animals clean and grooming them, Assisting children with their pony rides, Answering questions and inquiries from colleagues and visitors, Exercising animals either in a yard or by taking them for walks, Keeping relevant records and make bookings where applicable

Timeline

LOGISTICS COORDINATOR

MT DATA
09.2022 - Current

LOGISTICS DISPATCH COORDINATOR

NATIONWIDE TOWING AND TRANSPORT
05.2021 - 09.2022

LOGISTICS COORDINATOR

MOBILE TYRE SHOP
04.2020 - 01.2021

CALL CENTRE OFFICE CONSULTANT

RACV, Assist Australia
08.2017 - 04.2020

PROJECT MANAGER

JP FLYNN BUILDERS
09.2016 - 02.2017

COMMERCIAL ADMINISTRATOR

02.2016 - 05.2017

MARKETING CONSULTANT

Best Termite Control
03.2015 - 09.2016

Bachelor: Psychological Science -

Swinburne University

EducationCertificate III Hospitality (Inc RSA)

Certificate II & III : Customer Contact

Retail Security & Loss Prevention RSG/ Completed IT Course

Certificate III: Buisness Admin

BSc: Psychology Part-time /Ongoing -

Swinburne University

Victorian Certificate Of Education -

Avila College

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MILA KALDAWI