Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mila Valtchanova

Beaconsfield,VIC

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over my career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Successful record of penetrating competitor territories and obtaining profitable business opportunities. Promotes exceptional work ethic and committed to finding effective solutions.

Overview

24
24
years of professional experience
1
1
Certification

Work History

State Sales Manager

Trumps
04.2023 - Current
  • Streamlined sales operations with improved processes, tools, and technologies to enhance efficiency and drive higher productivity.
  • Analyzed competitor activities to identify opportunities for differentiation and capitalize on market gaps.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • 40% enhanced profitability by developing pipelines utilizing sales strategies.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Managed accounts to retain existing relationships and grow share of business.
  • Utilized data-driven insights from CRM systems to guide decision-making processes around pricing, target markets, and sales strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
  • Developed strong relationships with key clients, resulting in long-term partnerships and increased account loyalty.
  • Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
  • Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
  • Exceeded sales quotas.
  • Increased sales volume and expanded product line to new retailers, manufacturers and natural food chains.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked effectively in fast-paced environments.

Area Sales Manager

Royal Foods
12.2022 - 04.2023
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
  • Built relationships with customers and community to establish long-term business growth.
  • Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Introduced new products to meet customer demand resulting in 20% increased profit
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.

Personal Trainer

Private Practice
01.2019 - 12.2022
  • Educated participants on proper nutrition and healthy lifestyle habits.
  • Adapted classes to meet needs of participants with varying fitness levels.
  • Utilized effective record-keeping system for tracking customer information.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Promoted safe and inclusive environment for club clients and members.
  • Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
  • Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Assisted with marketing and promoting of classes and services.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong communication and organizational skills through working on group projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Social media, advertising, video & audio presentations.

Hotel Manager

Park Hotel Kaylaka
07.2002 - 06.2006
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Provided services efficiently and with high level of accuracy.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Solicited and reviewed guest feedback and promptly resolved complaints.

Sales Representative

Private Employers
02.2000 - 06.2002
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Education

High School Diploma -

High School of Foreign Languages
Bulgaria
06.1997

Skills

  • Motivational and Inspirational
  • New Business Development
  • Client Needs Assessment
  • Decision-Making
  • Negotiating contracts to close deals
  • Excellent communication skills
  • Friendly, respectful & enthusiastic
  • Goals and performance orientated
  • Document Management
  • Client Base Retention
  • Ability to work well both collaboratively & independently
  • Creative & innovative quick learner, enjoys new challenges
  • Fluent in multiple languages

Accomplishments

  • Increased sales 25% by developing new marketing initiatives.
  • Documented and resolved past client issues which led to clients re engaging & continually being profitable
  • Gained customer trust and loyalty across multiple stores
  • Expanding my account portfolio 50% within one year

Certification

Certificate III in Hairdressing , Hairstyling

L'Oreal Sofia, Sofia Bulgaria


Certificate III in Fitness, 2020

Chisholm Institute - Berwick, Victoria


Certificate IV in Fitness, 2022

Australian Institute of Personal Training


Working with Children card


First Aid & CPR Certificate

Languages

Bulgarian
Native or Bilingual
English
Native or Bilingual
Macedonian
Professional Working
Serbian
Professional Working
Russian
Full Professional
Spanish
Elementary

Timeline

State Sales Manager

Trumps
04.2023 - Current

Area Sales Manager

Royal Foods
12.2022 - 04.2023

Personal Trainer

Private Practice
01.2019 - 12.2022

Hotel Manager

Park Hotel Kaylaka
07.2002 - 06.2006

Sales Representative

Private Employers
02.2000 - 06.2002

High School Diploma -

High School of Foreign Languages

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Mila Valtchanova