Milad Kahle
Mernda,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Excited to make a meaningful impact on the company's growth and development, and to acquire additional knowledge to foster strong relationships with key stakeholders while honing essential skills.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
The Coffee Emporium
Sydney, NSW
08.2015 - 03.2016
- Maintained clean and organized dining areas for optimal guest experience.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
LABOURER
RD Structures
Sydney, NSW
02.2018 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Assistant Manager of Operations
The Cookie Dough Co
Melbourne, VIC
08.2023 - 01.2024
- Streamlined operations by implementing efficient workflow processes and procedures.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Expanded customer base through cold calling, networking, and relationship building.
Manager of Operations
Mernda Cafe Convenience
Melbourne, VIC
07.2019 - Current
- In charge of overseeing all aspects of restaurant operations, including staffing, recruitment, mentorship, performance management, and team development.
- Responsible for managing sales and labor costs, scheduling labor, and monitoring semi-variable expenses.
- Successfully executed the expansion into a Lottery Retailer.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
Education
High School Diploma -
Marrickville High School
Marrickville, NSW2017
Diploma of Elite Sport Business -
La Trobe University
Melbourne, VIC2024
Skills
- Schedule Management
- Customer Retention
- Employee Development
- Performance Improvement
- Quality Assurance
- Effective leader
- Attention to Detail
- Relationship Building
Timeline
Assistant Manager of Operations
The Cookie Dough Co
08.2023 - 01.2024
Manager of Operations
Mernda Cafe Convenience
07.2019 - Current
LABOURER
RD Structures
02.2018 - 08.2018
Restaurant Waiter
The Coffee Emporium
08.2015 - 03.2016
High School Diploma -
Marrickville High School
Diploma of Elite Sport Business -
La Trobe University