Milad Kheyrkhah
Perth,Australia
Summary
Retail and technical specialist with over 5 years of experience in sales, team leadership, and Apple device support. Skilled in diagnosing macOS/iOS hardware and software issues, training staff, and maintaining clear communication with customers. Recently expanded skills through hands-on experience in packaging and logistics in Australia. Passionate about combining product knowledge and strong communication skills to deliver an exceptional customer experience.
Packaging professional with extensive experience in ensuring efficient and high-quality packaging operations. Known for reliable teamwork and ability to adapt to dynamic environments, consistently delivering results. Skills include machine operation, quality inspection, and adherence to safety protocols.
Diligent [Desired Position] with comprehensive background in packaging operations. Proven ability to maintain equipment and ensure quality of packaged goods, contributing to seamless production processes. Demonstrated proficiency in machine operation and quality control.
Overview
5
5
years of professional experience
Work History
Packaging Operator
Nutoz
06.2025 - Current
- Operate automated packaging lines to pack, label and carton products accurately and safely.
- Organise finished goods in the correct bay; keep the work area clean and compliant with safety rules.
- Assist with stock movements and basic inventory checks; prepare orders for delivery.
- Make occasional customer deliveries, ensuring on-time drop-offs and polite service.
IT & Network Support Technician (concurrent)
Faradid Honar Co.
01.2020 - 01.2024
- Installed and configured network hardware/cabling; kept systems stable and performant.
- Resolved user issues across Windows/macOS; documented fixes to reduce repeat tickets.
- Collaborated with cross-functional teams to improve reliability and response times.
Store Manager & Technical Services Specialist
iDid Store
01.2019 - 01.2024
- Led a 10-person team; process improvements lifted profit ~1.5–2× and improved retention.
- Diagnosed/ repaired Apple devices; performed data migration, setup and updates for clients.
- Trained new staff on Apple products, sales approach and customer experience standards.
- Managed POS and inventory; advised customers on devices and accessories to match needs.
Education
Diploma - Computer Graphics
Skills
- Apple ecosystem expertise (iPhone, iPad, Mac, Apple Watch); macOS/iOS setup, data transfer & updates
- Hardware/software troubleshooting; clear customer explanations and follow-up
- Consultative sales, customer experience, POS operations; basic merchandising
- Inventory & stock organisation; process improvement; safe and tidy work practices
- Teamwork, staff training & coaching; reliable time management
- Communication: English (Intermediate), Persian (Native)
- Deadline oriented
- Product packaging
- Machine operation
- Report creation
Languages
English — Intermediate
Persian — Native
Timeline
Packaging Operator
Nutoz
06.2025 - Current
IT & Network Support Technician (concurrent)
Faradid Honar Co.
01.2020 - 01.2024
Store Manager & Technical Services Specialist
iDid Store
01.2019 - 01.2024