Milagro Joya

• Severance claims officer
• Employer accounts manager
• Administrative tasks
• Assessed claims for Severance and processed
• Account reconciliation
• Assistance provided to employers on how to use the Reporting system and with Onboarding.

• Temp role via Hays recruitment
• Answer incoming calls from rate payers
• Face to face customer service and use of POS
• Processing payments for various council charges
• Administrative tasks
• Escalate calls to different departments

• Admin support, Contact with financial advisers on clients’ accounts
• Resolved customer issues
• Updated CRM

• Phone based customer service
• Answered queries from clients and Financial advisors
• Provided general advice regarding Superannuation
• Had the opportunity to lead the new team
• Provided training and assisted with quality assurance

• Superannuation administration
• Financial hardship claims case officer
• Assessing and processing Financial Hardship/Compassionate grounds applications

• General superannuation administration
• Take inbound calls from clients and advisers.
• Take calls relating to superannuation obligations and legislative requirements
• Assisted clients with onboarding to the North Platform
• processed claims for pension funds
• Assisted clients with the process of lodging Death claims

• Screening calls for insurance and accidents

• Phone based customer service
• Check stock levels for Stores
• liaise with stores for products to be moved to stores located closer to customers
• Liaise with Australia post and other courier companies
• Relief team leading for small team on weekend shift.
• Provided training for newcomers.

NAB Customer Care

• In house banking and collections platforms
• Hardship payment arrangements
• Managed difficult calls, including irate customers. Dealt with customers with empathy and patience.
• Dealt with delicate matters with clients'

• Providing tax legislative advice to the public and accountants
• Worked in the legislative department writing private rulings for PAYG Withholding
• Tax return objections