MILAN LI
Narwee,NSW
Summary
I'm a dedicated and adaptable worker with experience in customer service, retail, and administrative roles. I take pride in providing friendly and efficient service, handling tasks with attention to detail, and working well in fast-paced environments. I'm skilled in assisting customers, managing transactions, staying organized, and communicating effectively with both colleagues and clients. I'm also a quick learner who adapts easily to new systems and processes. With a strong work ethic and a proactive approach to problem-solving, I'm looking for a part-time role where I can contribute my skills while continuing to grow and gain valuable experience.
Overview
4
4
years of professional experience
Work History
Sales Assistant
JBHIFI
10.2024 - 01.2025
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Customer Service Cashier
MCDONALDS
02.2021 - 09.2024
- Delivered prompt and friendly service, managing customer orders and payments with precision
- Assisted in administrative tasks, including inventory checks and report generation
- Maintained a clean and organized work environment, ensuring efficient operations
Passenger Service Agent
DNATA
03.2023 - 05.2024
- Managed check-in and boarding processes, ensuring compliance with airline procedures
- Provided high-level customer service by addressing inquiries and resolving issues quickly
- Assisted passengers with special needs, ensuring their comfort and safety during travel
Sales Assistant
DAVID JONES
09.2022 - 01.2023
- Provided excellent customer service and managed sales transactions
- Organized and maintained sales records, inventory lists, and customer information
- Assisted in daily administrative tasks, supporting the team in operational functions
- Utilized a variety of tools and techniques to track and report on sales performance
Education
Bachelor of Information Technology -
University of Technology Sydney
Sydney, NSW12.2028
Skills
- Display building
- Team support and assistance
- Merchandising proficiency
- Processing payments
- Opening and closing procedures
- Product merchandising
- Relationship building
- Microsoft Excel
- Problem-solving
- Computer skills
- Adaptability
- Communication
- Leadership
- Time-managing
Availability
- Available on weekdays and weekends
- Flexible morning, afternoon and evenings
- Open to working public holidays and peak periods if needed
- Willing to adjust schedule based on business needs
Timeline
Sales Assistant
JBHIFI
10.2024 - 01.2025
Passenger Service Agent
DNATA
03.2023 - 05.2024
Sales Assistant
DAVID JONES
09.2022 - 01.2023
Customer Service Cashier
MCDONALDS
02.2021 - 09.2024
Bachelor of Information Technology -
University of Technology Sydney
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