Milan Li
Narwee,NSW
Summary
Knowledgeable airport services professional with moments of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
3
3
years of professional experience
Work History
Passenger Service Agent
Dnata Airport Services
International Airpor,Sydney
03.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Transported passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Sales Assistant
David Jones
Sydney, NSW
09.2022 - 02.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Factory Worker
Aus Cosmetics
Taren Point, NSW
10.2020 - 01.2022
- Carefully packaged finished products and prepared for shipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Loaded and unloaded parts on production line to establish smooth operations.
Customer Service Cashier
Mcdonalds
Hurstville, NSW
02.2021 - 11.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Bachelor of Nursing - Health
University of Technology Sydney
Sydney,NSW12.2026
High School Diploma -
Georges River College - Oatley Senior Campus
Oatley, NSW12.2020
High School Diploma -
Georges River College - Penshurst Girls Campus
Penshurst, NSW12.2018
Skills
- Reservation Processing
- Baggage Handling
- Boarding Gate Procedures
- Fares Calculations
- Customer Service
- Payment Collection
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Passenger Service Agent
Dnata Airport Services
03.2023 - Current
Sales Assistant
David Jones
09.2022 - 02.2023
Customer Service Cashier
Mcdonalds
02.2021 - 11.2021
Factory Worker
Aus Cosmetics
10.2020 - 01.2022
Bachelor of Nursing - Health
University of Technology Sydney
High School Diploma -
Georges River College - Oatley Senior Campus
High School Diploma -
Georges River College - Penshurst Girls Campus