Milan Vala
IT Engineer
Berri,SA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Desktop Support Technician
Newturn Infotech
Rajkot, Gujarat, India
05.2018 - 06.2019
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Learned and implemented new software testing procedures.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Investigated hardware product issues involving materials and software and devised solutions.
- Purchased, setup and installed new computers.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
IT Support Engineer,Programmer
Win Digital
Melbourne, VIC
10.2021 - Current
- Streamlined open source programming assets into projects to shorten development times and enhance software compatibility.
- Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
- Designed custom dashboards and reporting interfaces for E-commerce software.
- Developed web applications
- Wrote highly maintainable, solid code for software system, forming core framework and earning consistent praise from subsequent developers since initial version.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
Volunteer
BAPS Swaminarayan Sanstha
Mill Park, VIC
08.2019 - Current
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
No Degree - Computer Hardware And Networking
AICE
Pune, India08.2019
Bachelor of Science - Computer Engineering
Gujarat Technological University
Gujarat, India04.2017
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC08.2021
Skills
- Source and Version Control: Git, GitHub
- Organization and Time Management
- Scrum Methodology
- Software Development Standards
- Object-Oriented Programming (OOP)
- Programming Languages: Java, C#, Net, javaScript
- Software Documentation Control
- MVC Framework
- Agile and Scrum Environments
- Help Desk Support
- Microsoft SCCM
- Troubleshooting Network Issues
- Remote Diagnostics
- Application Installation
Timeline
IT Support Engineer,Programmer
Win Digital
10.2021 - Current
Volunteer
BAPS Swaminarayan Sanstha
08.2019 - Current
Desktop Support Technician
Newturn Infotech
05.2018 - 06.2019
No Degree - Computer Hardware And Networking
AICE
Bachelor of Science - Computer Engineering
Gujarat Technological University
Master of Science - Information Technology
Charles Sturt University
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