Milap Patel
Central Coast,NSW
Summary
Proven leader with extensive experience in staff management and customer relations, notably at Soul Origin. Excelled in creating efficient, safe environments and fostering team growth. Skilled in electrical engineering and problem-solving, consistently enhancing store operations and team performance. Achieved significant improvements in customer satisfaction and inventory control.
Overview
6
6
years of professional experience
Work History
Store Manager
Soul Origin
03.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Kitchen Hand
Mad Mex
10.2022 - 02.2023
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Employee
7-eleven
01.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assistant Teacher
Sai Angel Foundation
01.2018 - 11.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Intern Engineer
Power Grid Engineering
06.2018 - 10.2018
- Gained hands-on experience with various engineering tools, equipment, and materials through active participation in practical workshops.
- Maintained a safe working environment by adhering to safety protocols during all stages of project development.
- Reviewed and updated technical documentation, ensuring accuracy and compliance with industry standards.
- Developed strong relationships with peers and mentors, fostering a collaborative work environment conducive to learning and growth.
Education
Master of Engineering - Electrical Engineering
Western Sydney University
Sydney, NSW04.2021
Bachelor of Engineering - Electrical
Gujarat Technological University
India05.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- Store Merchandising
- Employee Training
- Staff Management
- Behavior Management
- Oral communication
- Teaching strategies
- Programming Languages
- Control systems
- Electrical Engineering
Languages
English
Professional Working
Timeline
Kitchen Hand
Mad Mex
10.2022 - 02.2023
Employee
7-eleven
01.2021 - 03.2022
Store Manager
Soul Origin
03.2019 - Current
Intern Engineer
Power Grid Engineering
06.2018 - 10.2018
Assistant Teacher
Sai Angel Foundation
01.2018 - 11.2018
Master of Engineering - Electrical Engineering
Western Sydney University
Bachelor of Engineering - Electrical
Gujarat Technological University
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