Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
REFEREES
REFEREE
REFEREE
Generic

Emmanuel Lahai

21 Helm Street, Maddington,WA

Summary

Able to apply customer service concepts to IT to improve user experience for clients, employees and administration. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages every cleaning task with no supervision and relative ease. Efficient Pick packing experience in voice picker able to work in chiller and ambient

Overview

17
17
years of professional experience

Work History

Own Cleaning Franchise

Sanyatti Cleaning Services
04.2011 - Current
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Commercial Cleaning & House cleaning
  • Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.
  • Kept bathroom facilities well-cleaned, stocked and properly maintained for staff and guests.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Washed and sanitized dirty dishes by hand and by using dishwasher.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
  • Dusted all furniture and fixtures thoroughly and carefully.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Voice Pick Packing

Coles Distribution Centre
08.2019 - 01.2021
  • Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
  • Operating MH machine for picking
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.

Warehouse Supervisor

Clear Chem
05.2010 - 10.2016
  • Completed daily operations on time and maintained high standards of accuracy.
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Started up and shut down processing equipment.
  • Oversaw daily operations and shipping and handling processes.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Supervised shipping and handling operations.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
  • Maintained quality service by establishing and enforcing organization standards.

Bank Teller

Sierra Leone Standard Chartered Bank
01.2007 - 07.2008
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Provided customer records on demand, including account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Counted and packaged currency and coins
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Provided customer records, account statements and copies of checks.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Education

Bachelor's of Business

Open University ( South Australia University)
Online (Current)

GCE & A Level

Albert Academy Secondary School
Freetown , Sierra Leone

Cambridge International College UK
London
09.2017

B.Sc. in Applied Accounting

IPAM University of Sierra Leone
Freetown , Sierra Leone
01.2007

Skills

  • Transaction processing
  • Pick Packing
  • Voice Picking
  • Accounting
  • Cleaning
  • Customer Complaint Resolution
  • Quality Management
  • Desktop support
  • Tax
  • File and Database Management
  • Finance
  • Cash counting
  • Invoicing
  • Client Needs Assessment
  • Invoice Processing
  • Product Knowledge
  • Business Planning
  • Customer service expert
  • Invoicing and collections
  • Data Processing
  • General Ledger Accounting Expertise
  • Payroll Processing
  • Cost accounting
  • IT knowledge

Timeline

Voice Pick Packing

Coles Distribution Centre
08.2019 - 01.2021

Own Cleaning Franchise

Sanyatti Cleaning Services
04.2011 - Current

Warehouse Supervisor

Clear Chem
05.2010 - 10.2016

Bank Teller

Sierra Leone Standard Chartered Bank
01.2007 - 07.2008

Bachelor's of Business

Open University ( South Australia University)

GCE & A Level

Albert Academy Secondary School

Cambridge International College UK

B.Sc. in Applied Accounting

IPAM University of Sierra Leone

Additional Information

  • C Class drivers license
  • License to Operate forklift

REFEREES


Gerry Muir

0410424492

Gerrymuir@hotmail.com


Christine Angee Odongo

0424163294

christineodongo9@gmail.com


 Dr Richard Kipkemoi Ronoh 

Lecture Kibabii University, P.O Box 2239- 20200 

KERICHO

 +254 720700351

 rronoh@kibu.ac.ke 


 Samwel Kipchumba 

 Chief Officer  Public Service Management P.O Box 112-20200

 KERICHO

 +254 728 933399

 Kipchumba1965@gmail.com


 Kipkirui Ronald Rono

 Agriculture Officer

 P.O Box 2-20225 

KIMULOT 

ronkip08@gmail.com

REFEREE

Adam Inglis ( Supervisor)

(08)62520210

Ann Marie MC kane( Manager)

0421838900

REFEREE

Adam Inglis ( Supervisor)

(08)62520210

Ann Marie MC kane( Manager)

0421838900

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Emmanuel Lahai