Milena Balcarcel
Newcastle,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service
Compass Group Australia
Newcastle, NSW
06.2023 - 11.2023
- Provided customer service to ensure Defense members and guest satisfaction in all the events, like graduations, retirements, or special ceremonies.
- Provided excellent customer service during mealtimes.
- Created reports summarizing activities.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
Product Expert
Winnings Appliances
Newcastle, NSW
10.2022 - 06.2023
- Resolved customer inquiries regarding products features, functionality, compatibility and pricing.
- Performed administrative tasks such as filing paperwork, entering orders into the system, and preparing invoices.
- Processed payments using point-of-sale systems or credit card terminals.
- Developed relationships with key accounts to increase sales opportunities.
- Conducted cold calls to generate new business leads.
- Maintained a detailed knowledge of current inventory, promotions, and pricing policies.
- Identified opportunities for cross-selling or upselling additional items.
Retail Business Owner
MCB Imports Ltd
Newcastle, NSW
06.2019 - 08.2022
- Negotiated freight rates with shipping companies to reduce costs associated with imported products.
- Negotiated contracts with suppliers for goods needed by the store.
- Implemented promotional campaigns through social media channels.
- Established pricing policies based on market research, profit goals, and cost analysis.
- Resolved customer complaints in a timely manner, while maintaining a positive attitude.
Sales and Marketing Assistant
Coastal Real Estate
Newcastle, NSW
04.2018 - 03.2019
- Coordinated and managed open houses and property showings for potential buyers, ensuring a smooth and engaging experience.
- Handled incoming client calls with professionalism, providing timely and accurate information.
- Welcomed visitors to the office, providing courteous assistance, and directing them to the appropriate personnel or departments.
- Conducted thorough home inspections for rental properties, assessing condition and identifying potential issues.
Commercial Manager
Industrias Haceb
Bucaramanga, Colombia
06.2010 - 05.2017
- Developed strategies for successful bidding on commercial projects.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Participated in trade shows, conferences, and other events as a representative of the organization.
- Collaborated with vendors to secure competitive pricing on goods or services purchased.
Administrative Assistant
Banco Cooperativo de Colombia
Bucaramanga , Colombia
02.2005 - 01.2010
- Completed paperwork necessary for opening new accounts or closing old ones.
- Greeted customers and assisted with account inquiries.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Researched account information regarding loans and deposits.
- Opened new accounts and served existing customers based on individual financial needs.
- Processed customer deposits, withdrawals, and loan payments.
Education
Some College (No Degree) - Certificate IV in Business
TAFE
Newcastle 03-2022
Some College (No Degree) - Certificate III in Micro Business Operations
The Business Centre
Newcastle, NSW05-2020
Some College (No Degree) - Certificate of Registration Course (Real Estate)
Industry Training Consultant
Newcastle, NSW06-2019
Specialization - Marketing
Universidad Del Rosario
Colombia 11-2009
Bachelor's in Business Administration - Business Administration
Universitaria De Investigacion
Colombia 05-2008
Skills
- Exceptional customer service
- Product Sales
- Sales Strategies
- Multi-tasking strength
- Relationship Building
- Problem-solving skills
- Excellent communication skills
- Dedicated Team Player
References
References available upon request.
Timeline
Customer Service
Compass Group Australia
06.2023 - 11.2023
Product Expert
Winnings Appliances
10.2022 - 06.2023
Retail Business Owner
MCB Imports Ltd
06.2019 - 08.2022
Sales and Marketing Assistant
Coastal Real Estate
04.2018 - 03.2019
Commercial Manager
Industrias Haceb
06.2010 - 05.2017
Administrative Assistant
Banco Cooperativo de Colombia
02.2005 - 01.2010
Some College (No Degree) - Certificate IV in Business
TAFE
Some College (No Degree) - Certificate III in Micro Business Operations
The Business Centre
Some College (No Degree) - Certificate of Registration Course (Real Estate)
Industry Training Consultant
Specialization - Marketing
Universidad Del Rosario
Bachelor's in Business Administration - Business Administration
Universitaria De Investigacion
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