Summary
Overview
Work History
Skills
Education Qualifications
Affiliations
Languages
Timeline
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MILENA LOPES

MILENA LOPES

Redondo Avenue - Miami,Gold Coast

Summary

Experienced professional with a strong background in Barista, All Rounder, and Customer Service. Skilled in crafting a variety of food and beverages while providing exceptional service to customers. Proficient in stock management and creating a welcoming atmosphere for guests.

Overview

7
7
years of professional experience

Work History

Cook Assistant

RUA food
Dublin, Ireland
02.2023 - 01.2024
  • Assisted in food preparation, cooking, and plating, ensuring quality and presentation standards
  • Supported kitchen operations, including inventory management and maintaining cleanliness.
  • Followed all safety guidelines while handling knives and other kitchen tools.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Cafe Worker and Shop Assistant

Small Changes - Organic Shop and Cafe
Dublin, Ireland
10.2022 - 01.2023
  • Operated cash register and handled money transactions accurately.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Maintained cleanliness of the grocery store aisles and displays.
  • Received merchandise shipments from vendors and checked them against purchase orders.
  • Adhered to all health regulations regarding food handling practices.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
  • Prepared beverages such as cappuccinos, macchiatos, lattes, mochas and espressos.

Barista/Supervisor

Ciao Canoli Cafe
Dublin, Ireland
06.2020 - 12.2022
  • Ensured daily operations ran smoothly and efficiently by delegating tasks to baristas.
  • Monitored stock levels of coffee beans, cups, lids and other supplies needed for the shop.
  • Managed cash flow and reconciled tills at the end of each shift.
  • Maintained a clean, organized work environment in accordance with health codes and regulations.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Assisted in the preparation of food items according to recipes and instructions.

F&B Attendant

Hilton
Dublin, Ireland
12.2019 - 05.2020
  • Greeted guests and provided excellent customer service.
  • Assisted in setting up the dining area, including tables, chairs, linens, glassware, silverware, and dishware.
  • Received orders from customers for food and beverages.
  • Processed payments via cash, credit card or other accepted methods of payment.
  • Performed opening and closing duties such as resetting tables, restocking supplies and cleaning equipment at end of shift.
  • Prepared drinks for customers following established recipes.

Barmaid and Barista

Tivoli Hotel
Vilamoura, Portugal
01.2017 - 11.2019
  • Served beverages to guests, prepared cocktails, and ensured a welcoming atmosphere at the bar
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Engaged with guests to provide recommendations and enhance their overall experience.
  • Assisted bartenders in setting up for special events or functions as required.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Skills

  • Cash Handling
  • Positive and professional
  • Customer Service
  • Coffee Shop Operations
  • Foodservice
  • Flexible Schedule
  • Teamwork and Collaboration
  • Espresso machine operation
  • Computer Skills
  • Beverage Preparation
  • Sanitation Standards

Education Qualifications

  • Bachelor in Tourism and Hospitality, UNIARA, Brazil
  • Certificate in Massage Therapy
  • Barista Course
  • First Aid & CPR Certification
  • Food Safety Certification

Affiliations

  • Excellent organizational and multitasking skills
  • Enthusiastic team player with a passion for delivering exceptional customer service
  • Proficient in thriving in fast-paced and demanding work settings

Languages

Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
Italian
Professional

Timeline

Cook Assistant

RUA food
02.2023 - 01.2024

Cafe Worker and Shop Assistant

Small Changes - Organic Shop and Cafe
10.2022 - 01.2023

Barista/Supervisor

Ciao Canoli Cafe
06.2020 - 12.2022

F&B Attendant

Hilton
12.2019 - 05.2020

Barmaid and Barista

Tivoli Hotel
01.2017 - 11.2019

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MILENA LOPES