Milena Phandoh
Bassendean,WA
Summary
Compassionate Personal Care Worker with Certificate III in Individual Support (Ageing and Disability) and hands-on experience in residential aged care. Supported older individuals with personal care and daily living activities while ensuring a safe and respectful environment. Delivered person-centered support to residents, including those living with dementia, by prioritizing dignity, choice, and independence.
Brings strong attention to detail, infection-control knowledge, safety awareness and accurate documentation from previous laboratory and quality assurance experience.
Overview
2
2
Languages
1
1
Certification
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Personal Care worker student placement
Aegis Hermitage
Ellenbrook, WA
08.2026 - 09.2026
- Facilitated personal hygiene routines for residents, ensuring dignity and privacy during showering, bathing, dressing, and grooming.
- Provided respectful and safe toileting and continence care, fostering comfort and dignity for residents.
- Supported residents during meals, promoting independence and enhancing their dining experience.
- Supported residents with mobility and transfers according to safe manual handling practices.
- Provided support to residents living with dementia using patience, reassurance and respectful communication.
- Assisted residents to participate in activities and maintain social interaction.
- Followed infection-control procedures and appropriate hand hygiene practices.
- Observed residents and communicated relevant changes or concerns to supervising staff.
- Maintained professional boundaries and respected residents' privacy, choices, dignity and individual needs.
Quality Assurance Officer
Koa Impact Ghana Limited
Akim Achaise, Ghana
09.2023 - 02.2026
- Developed and implemented quality assurance procedures and systems to ensure compliance with company policies, industry standards and regulatory requirements.
- Conducted routine quality inspections, audits and process checks and analyzed quality data to identify trends and risks.
- Identified non-conformities and led investigations and corrective and preventive actions (CAPA) to resolve root causes.
- Maintained accurate quality records, reports and documentation and reviewed and updated SOPs and work instructions.
- Monitored laboratory and production processes to ensure procedures were followed and equipment was maintained and calibrated.
- Supported internal and external audits and assisted with audit responses and corrective plans.
- Conducted risk assessments, participated in continuous improvement initiatives and communicated quality findings and recommendations to management.
- Trained staff on quality procedures, standards and workplace requirements and ensured proper handling,storage and traceability of materials and finished products.
Private Family Care giver
Private Family Care giver
Accra, Ghana
10.2021 - 09.2023
- Delivered daily care and support to enhance quality of life for an elderly person living with a disability.
- Assisted with personal hygiene, dressing, grooming and other Activities of Daily Living.
- Facilitated mobility and ensured safe movement throughout the home to promote independence.
- Prepared meals and assisted with eating and drinking as required.
- Offered companionship and emotional support to foster a sense of security and wellbeing.
- Assisted with medication reminders according to doctor’s instructions.
- Maintained a clean, safe and comfortable home environment.
- Observed changes in the person's wellbeing and communicated concerns to family members
Medical Laboratory Technician
Kwesimintim Hospital
Takoradi, Ghana
09.2020 - 09.2021
- Registered patient details and test requests, maintaining accurate and confidential records and demonstrating strong attention to detail.
- Communicated with nurses and other healthcare staff to clarify requests, resolve discrepancies and ensure patients received appropriate and timely laboratory services.
- Collected, labelled, stored and transported patient specimens according to strict infection-control, hygiene and safety procedures, helping minimize contamination and protect patients and staff.
- Prepared and processed patient specimens while following established procedures and maintaining a safe and organized healthcare environment.
- Recorded and reported results accurately and promptly and communicated missing samples or issues to supervisors to support effective patient care.
- Maintained confidentiality when handling patient information and demonstrated professionalism, responsibility and respect for patients and colleagues.
Medical Laboratory Assistant Intern
Takoradi Hospital
Takoradi, Ghana
06.2018 - 08.2018
- Collected blood and tissue samples using strict aseptic techniques, prioritizing patient safety, hygiene and prevention of contamination.
- Handled and distributed patient specimens to the appropriate departments while following biosafety, hygiene and safety procedures.
- Assisted laboratory technicians with specimen preparation and blood-count procedures, working carefully under supervision and following established healthcare procedures.
- Registered patient details and test requests accurately in the hospital database, demonstrating strong attention to detail, confidentiality and accurate record keeping.
- Maintained clean and hygienic laboratory environments by cleaning and sterilization of equipment and work areas according to hospital infection control and safety procedures.
- Communicated effectively with laboratory staff and followed instructions to ensure specimens and patient information were handled safely and correctly.
- Demonstrated professionalism, responsibility and respect when working in a hospital environment and handling patient-related information.
Education
Certificate III In Individual Support- (Ageing And Disability) - Ageing And Disability
Insight Training
Morley, WA 04.2026 - 07.2026
Bachelor of Science - Biochemistry
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 09.2016 - 08.2020
Archbishop Porter Girls Secondary School
Fijai, GhanaSkills
- Personal Care and Activities of Daily Living
- Elderly and Disability Support
- Toileting and continence support
- Safe Mobility and Transfer Assistance
- Dementia support
- Person Centered Care
- Infection prevention and control
- Accurate Documentation and Record Keeping
- First aid and CPR
- Environmental Safety Standards
- Good Teamwork and Collaboration
- Excellent Verbal and Written Communication Skills
- Supporting Independence and Dignity
Certification
- Certificate III in Individual Support- (Ageing and Disability)
- First Aid Certification
- Manual Handling Certification
- NDIS Worker Screening Check
- National Police Clearance
- Working With Children Check
- Infection Control Training and Hand Hygiene Certification
- Identifying Elderly Abuse Certificates
Languages
English
First Language
French
Elementary (A2)
A2
Custom
References available upon request.
Timeline
Personal Care worker student placement
Aegis Hermitage
08.2026 - 09.2026
Certificate III In Individual Support- (Ageing And Disability) - Ageing And Disability
Insight Training
04.2026 - 07.2026
Quality Assurance Officer
Koa Impact Ghana Limited
09.2023 - 02.2026
Private Family Care giver
Private Family Care giver
10.2021 - 09.2023
Medical Laboratory Technician
Kwesimintim Hospital
09.2020 - 09.2021
Medical Laboratory Assistant Intern
Takoradi Hospital
06.2018 - 08.2018
Bachelor of Science - Biochemistry
Kwame Nkrumah University of Science And Technology
09.2016 - 08.2020
Archbishop Porter Girls Secondary School