Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Milena Silva

Bellerive ,TAS

Summary

  • Legal Assistant specializing in effective conflict resolution and providing exceptional customer service. Adept at researching and coordinating strategies to address challenges, with strong skills in clear and empathetic communication. Additionally, I bring experience in digital content creation and marketing strategies, offering a versatile and creative approach to the team. Key skills include conflict resolution, customer service, effective communication, case management, and digital content creation.

Overview

10
10
years of professional experience

Work History

Digital Marketing Executive

AM Media Group
Colombia
08.2015 - 06.2022
  • Created new ideas, products and story boards for new marketing campaigns.
  • Generated ideas for new blog posts or articles based on customer needs and current trends.
  • Used data analysis and reporting tools to identify customer insights and optimize content performance.
  • Collaborated with social media managers to define channel content needs.
  • Followed trends in industry and target genre to capitalize on emerging trends.
  • Proposed creative ideas to engage followers with different content types and formats.

Legal Assistant

Asistencia Legal Oportuna
Colombia
06.2012 - 06.2015
  • Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered phones promptly while providing courteous customer service.
  • Filed clients' legal documents in relevant courts for processing.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.

Education

Diplomado - Community Management

Politecnico De Colombia
Colombia
08-2020

Law (Pre-Law)

Universidad Autonoma Del Caribe
Colombia

Skills

  • Social Media Marketing
  • Google Analytics
  • Customer Service
  • Conflict Mediation
  • Teamwork and Collaboration

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Digital Marketing Executive

AM Media Group
08.2015 - 06.2022

Legal Assistant

Asistencia Legal Oportuna
06.2012 - 06.2015

Diplomado - Community Management

Politecnico De Colombia

Law (Pre-Law)

Universidad Autonoma Del Caribe

Similar Profiles

CREATE PROFILE
Milena Silva