Milena Slonetskyy
Halls Head,WA
Summary
I’m a motivated and hardworking team player with a proven ability to complete tasks efficiently and effectively. Known for my reliability, punctuality, and strong communication skills, I bring a keen eye for detail and a high level of productivity to every work environment. My dedication and collaborative spirit make me a valuable asset to any team
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Travel Consultant/Admin
Champagne Travel
Mandurah, Australia
08.2024 - 02.2025
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
Client Officer
Intercruises
Fremantle Port, Australia
01.2024 - 12.2024
- Checking passengers into their staterooms
- Ensuring passengers had room keys if necessary
- Ensuring that their passports and visas were up to date.
- Maintained effective client relationships, ensuring client satisfaction and loyalty
- Learning necessary booking engines
Customer Service
Jamaica Blue
Mandurah, Australia
08.2023 - 12.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Supervisor
Chatime
Mandurah, Australia
01.2024 - 08.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained safe work environment.
- Managed inventory and restocked supplies efficiently.
Customer Service
Chatime
Rhodes, Australia
01.2021 - 08.2023
- Provided exceptional customer service to internal and external customers.
- Provided excellent customer service while meeting challenging time goals.
- Developed a deep understanding of customer service principles and customer service best practices.
Customer Service
Box of Marie Jewellery
, Australia
06.2022 - 07.2023
- Placed items on tables to create proper mood and aesthetic appeal.
- Engaged customers with friendly demeanour and extensive product knowledge.
- Worked at trade shows, customer locations or on marketing shoots.
- Participated in video shoots to promote fashion and beauty products.
Customer Service
Gelatissimo
, Australia
01.2022 - 12.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Floristry Assistant
SnowBloom Floristry
Rhodes, Australia
02.2020 - 11.2022
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Customer Service
The Bakers Oven Cafe
The Rocks, Australia
07.2021 - 12.2021
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided excellent customer service while meeting challenging time goals.
- Maintained exceptional customer service standards throughout every shift.
Education
Certificate III - Tourism
South Metropolitan Tafe
Mandurah, WA07.2024
High School -
Strathfield Girls High School
Strathfield, NSW12.2022
RSA - Responsible service of Alcohol WA
Provide First Aid Skill Set - WA
National Police Clearance Certificate - WA
Skills
- Leadership
- Fast Learner
- Computer Skills
- Communication Skills
- Customer Service
- Event Work/Planning
- Sales Skills
- Hospitality/Cleaning/POS
- Food/Beverage/Serving
- Travel insurance
- Safety Conscious Individual
Certification
- Certificate III in Tourism, South Metropolitan Tafe, 01/01/24, 07/31/24
- RSA, Responsible service of Alcohol WA
- Provide First Aid Skill Set, WA
- National Police Clearance Certificate, WA
Languages
- English
- Russian
- Ukrainian
Languages
English
Professional
Russian
Professional
References
Upon request
Timeline
Junior Travel Consultant/Admin
Champagne Travel
08.2024 - 02.2025
Client Officer
Intercruises
01.2024 - 12.2024
Supervisor
Chatime
01.2024 - 08.2024
Customer Service
Jamaica Blue
08.2023 - 12.2024
Customer Service
Box of Marie Jewellery
06.2022 - 07.2023
Customer Service
Gelatissimo
01.2022 - 12.2022
Customer Service
The Bakers Oven Cafe
07.2021 - 12.2021
Customer Service
Chatime
01.2021 - 08.2023
Floristry Assistant
SnowBloom Floristry
02.2020 - 11.2022
Certificate III - Tourism
South Metropolitan Tafe
High School -
Strathfield Girls High School
RSA - Responsible service of Alcohol WA
Provide First Aid Skill Set - WA
National Police Clearance Certificate - WA
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