Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milena Toala

Campbelltown,NSW

Summary

Driven Youth Worker and Support Worker with a proven track record at Life Without Barriers and Northcott, specializing in mentoring and emotional support. Excelled in building trusting relationships and fostering positive behavior changes, enhancing self-esteem in at-risk youth. Skilled in conflict de-escalation and resident support, consistently achieving improved client well-being and independence.

Overview

9
9
years of professional experience

Work History

Youth Worker

Life Without Barriers
08.2023 - Current
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Provided key emotional support to special needs youth.
  • Assisted residents in setting and achieving personal goals, empowering them to take ownership of their lives and make positive changes.
  • Participated actively in ongoing professional development opportunities to enhance my knowledge of best practices in youth residential care work continually.

Support Worker

Northcott
11.2015 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.

Education

No Degree - Family And Community Services

Open Colleges
06.2024

No Degree - Certificate 3 in Disability

OTEN
Online
02.2014

Skills

  • Mentoring abilities
  • Youth supervision
  • Positive Reinforcement
  • Social skill development
  • Emotional Support
  • Conflict de-escalation
  • Advocacy
  • Special needs understanding
  • Active Listening
  • Relationship Building
  • Problem-Solving
  • Resident support

Timeline

Youth Worker

Life Without Barriers
08.2023 - Current

Support Worker

Northcott
11.2015 - Current

No Degree - Family And Community Services

Open Colleges

No Degree - Certificate 3 in Disability

OTEN

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Milena Toala