Milena Toala
Woodbine ,NSW
Summary
Compassionate Youth Care Worker known for high productivity and efficient completion of tasks. Skilled in behavior management, crisis intervention, and developmental support to cater to individual needs of youth. Excel in communication, empathy, and patience, ensuring positive outcomes in challenging situations.
Overview
26
26
years of professional experience
Work History
Interim Resident Care
Life Without Barriers
Campbelltown
08.2023 - Current
- Developed, implemented and monitored resident care plans to ensure quality of life.
- Provided guidance and support to staff in the delivery of direct services to residents.
- Established a system for assessing and monitoring resident conditions on an ongoing basis.
- Provided emotional support and guidance to youths in difficult situations.
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
- Assisted with the development of individual plans for each youth's academic success.
- Monitored attendance and progress of participants in programs.
- Maintained records of program services provided to ensure compliance with regulations.
- Collaborated with other professionals to provide comprehensive services to clients.
- Developed positive relationships with clients by providing encouragement and support.
- Assisted youths in developing life skills such as problem solving, communication, decision-making.
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Participated in regular meetings with staff members to discuss program goals and objectives.
- Encouraged youth participation in civic engagement opportunities within their communities.
- Attended court hearings related to juveniles who were involved with the organization's programs.
- Researched new methods for engaging youth which would result in better outcomes.
- Used calm, positive, and encouraging approach with youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Offered key emotional support to special needs youth.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Documented child progress, reporting extreme changes in behavior.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Collaborated with counselors to communicate relevant information.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Maintained lists of resources helpful to clients.
- Directed activities to promote growth in mental, emotional and educational areas.
- Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
- Maintained detailed records of youth attendance, participation, and progress.
- Advocated for youth needs and interests in community and policy-making forums.
- Organized events and field trips that expose youths to cultural, educational, and career opportunities.
- Monitored client progress and updated case files accordingly.
Support Worker
Northcott
Parramatta
12.2015 - Current
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with personal care, such as showering and dressing.
- Supported clients to access education, training or employment opportunities.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Referred involved parties to needed community resources.
- Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
- Facilitated weekly group meetings, listened, offered compassion and supported members.
- Implemented behavior management plans for clients with challenging behaviors.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Facilitated community integration and socialization through arranging and accompanying clients on outings.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Provided guidance and support to families of clients, offering resources and advice.
- Provided emotional support and companionship to enhance clients' well-being.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
Ticketing Officer
Garuda Indonesia
North Sydney
10.1998 - 10.2001
- Checked tickets and collected payment from passengers.
- Assisted customers with ticketing enquiries and provided information on fares, schedules, routes, and other services.
- Verified customer identification documents to ensure compliance with regulations.
- Processed refunds for cancelled or unused tickets.
- Resolved customer complaints in a timely manner.
- Issued tickets to customers via manual or automated systems.
- Prepared daily reports on ticket sales and revenue generated.
- Maintained accurate records of all transactions including payments received and refunds issued.
Education
Diploma of Chiid, Youth & Family Intervention - Youth Worker
The Association of Children’s Welfare Agencies
08-2024
Certificate 3 - Disability Studies
OTEN
Online 09-2014
Diploma Tourism - Tourism And Travel
Business And Travel School
01-2000
Skills
- Emotional support
- Positive reinforcement
- Conflict de-escalation
- Advocacy
- Empowering
- Documentation accuracy
- Care Planning
- Behavioral support
- Medication Management
Timeline
Interim Resident Care
Life Without Barriers
08.2023 - Current
Support Worker
Northcott
12.2015 - Current
Ticketing Officer
Garuda Indonesia
10.1998 - 10.2001
Diploma of Chiid, Youth & Family Intervention - Youth Worker
The Association of Children’s Welfare Agencies
Certificate 3 - Disability Studies
OTEN
Diploma Tourism - Tourism And Travel
Business And Travel School