Summary
Overview
Work History
Education
Skills
Additional Information
References
Hobbies and Interests
Timeline
Generic

Milena Trkulja

Cairnlea,Victoria

Summary

Versatile professional in Corrections and Administration.


With a solid foundation in both correctional services and administrative support, I offer a diverse skill set honed through years of experience.

As a Correctional Officer, I've excelled in maintaining facility security and managing inmate interactions, while my role as an Administration Assistant has sharpened my organisational abilities and attention to detail.

My commitment to excellence and adaptability makes me well-suited for dynamic environments.


Overview

13
13
years of professional experience

Work History

Correctional Officer

G4S
01.2023 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Case management, focusing on helping prisoners successfully progress through their sentences. This involves:

    - Assisting prisoners in staying connected with their families, community groups, other government departments, organisations, and agencies.
    - Providing prisoners with access to various services and options that they cannot access for themselves in a prison environment.
    - Managing the administrative tasks associated with case management, such as report writing, documentation, assessment, and coordinating with program and external agency staff to ensure that the prisoner's program participation meets their needs.


  • Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.


  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Completed intake paperwork, fingerprints, and searches.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioural changes and reducing recidivism rates.
  • Responded to emergencies and de-escalated hostile confrontations.

Administration Assistant

FRASERS PROPERTY PTY LTD
06.2021 - 12.2022
  • Developed and implemented record management procedures.
  • Compiled and analysed data using spreadsheets or other database software such as excel, C4C and SAP
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed accounts payable and receivable to assist the accounting team.
  • Assisted development and implementation of new administrative procedures.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.

Administration Assistant

GAZCORP PTY LTD
01.2015 - 05.2021
  • Processed financial documents including contracts, expense reports and invoices
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Developed and implemented record management procedures
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees
  • Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents
  • Answered inquiries concerning standardised policies, procedures, and regulations
  • Compiled and analysed data using spreadsheets or other database software such as excel and MYBOS
  • Organised files, developed spreadsheets, faxed reports and scanned documents
  • Recruited, hired, trained and supervised staff of 7 and implemented mentoring program that offered positive employee engagement
  • Completed bi-weekly payroll for 7 employees
  • Liaise on regular bases with NSW Police Force regarding security footage
  • This consisted of writing incident reports, investigating and downloading footage for Retailers, customers and NSW Police Force.

Sales Assistant

Bevilles Jewellery
10.2015 - 01.2016
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in purchase of the jewellery and highly sought after products
  • Listened to customer needs and desires to identify and recommend optimal products
  • Monitored customers for signs of security concerns and escalated issues to management
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.

Sales Assistant

Liverpool Supreme Bakery
05.2012 - 06.2014
  • Cleaned and straightened work area
  • Reviewed weekly sales circulars and monitored price changes
  • Maintained organised and clean customer areas by completing daily recovery checklists
  • Provided professional and courteous service at all times
  • Ensured immaculately tidy working areas throughout shifts for optimised cleanliness standards
  • Bagged, boxed or wrapped goods and product purchases
  • Minimised long register queues by completing sales transactions quickly
  • Accepted cash, cheque, credit and debit payments accurately and efficiently
  • Mentored new team members on registers, meeting customer needs, maximising group performance and maintaining high satisfaction with customers
  • Restocked, arranged and organised merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift.

Sales Assistant

A & M CONTINENTAL DELICATESSEN
05.2011 - 04.2013
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Food handling, making coffees and shelving of products.

Education

University Certificate in Workforce Essentials -

Charles Sturt University
Sydney, NSW
08.2019

Certificate IV: Business Administration -

TAFE NSW Bankstown
07.2018

High School Diploma -

Cabramatta High School
Cabramatta, NSW
12.2011

Skills

  • Highly conscientious, punctual, enthusiastic, diligent and reliable
  • A fast and proficient learner
  • Exceeded in the following; workflow planning, Microsoft Office, team leadership, policy and procedure modification, staff management, organisational skill, data management, excellent multi-tasking ability, payroll and budgeting, onboarding new staff members and creating work manuals
  • Exceptional relationship building and management with stakeholders, vendors, employees, inmates and customers
  • Extensive training in conflict resolution skills, emergency management, cultural sensitivity, record management, criminal justice and incident reporting

Additional Information

I have a deep appreciation for the outdoors, finding peace in hiking and immersing myself in nature's wonders. I also enjoy losing myself in a good book or jotting down creative thoughts. Lastly, i am passionate about travel and exploring new cultures.

References

  • FRASERS PROPERTY, Mark Hayes, 0466 379 973
  • GAZCORP, Norm El-Chaar, 0437 224 023

Hobbies and Interests

  • HIKING
  • READING
  • TRAVELLING
  • STAYING ACTIVE

Timeline

Correctional Officer

G4S
01.2023 - Current

Administration Assistant

FRASERS PROPERTY PTY LTD
06.2021 - 12.2022

Sales Assistant

Bevilles Jewellery
10.2015 - 01.2016

Administration Assistant

GAZCORP PTY LTD
01.2015 - 05.2021

Sales Assistant

Liverpool Supreme Bakery
05.2012 - 06.2014

Sales Assistant

A & M CONTINENTAL DELICATESSEN
05.2011 - 04.2013

University Certificate in Workforce Essentials -

Charles Sturt University

Certificate IV: Business Administration -

TAFE NSW Bankstown

High School Diploma -

Cabramatta High School

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