Miles BalaamGunderson
Melbourne,VIC
Summary
Motivated and adaptable professional with diverse experience in customer service, hospitality, and sports officiating. Seeking to leverage strong communication, problem-solving, and leadership skills in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Gaming Attendant
First & Last Hotel
01.2024 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
- Improved overall guest satisfaction by offering personalised assistance during their visits to the gaming floor.
- Held a management position
Field Umpire
Essendon District Football League (EDFL)
01.2018 - 2025
- Demonstrated flexibility by adapting to various styles of play across different leagues and age groups.
- Practiced active listening during pre-game meetings, taking into account specific expectations from league organizers and team representatives.
- Increased overall game efficiency by identifying potential areas of improvement in officiating processes.
- Enhanced player safety by monitoring on-field actions and penalizing dangerous behavior accordingly.
- Referee: Brett Pallini, Head Coach of EDFL Umpires – 0418 371 386
Customer Service Team Member
KFC Coburg
01.2020 - 01.2024
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Referee: Tasneem Bekai, Store Manager – 0405 146 818
Education
Bachelor - Exercise And Sport Science
Swinburne University of Technology
Hawthorn, VIC01-2026
Victorian Certificate of Education -
Brunswick Secondary College
Brunswick, VIC01-2023
Skills
- Quick and effective problem-solving
- Outstanding customer service and communication
- Conflict resolution and de-escalation
- Team leadership and collaboration
- Cash handling and EFTPOS transactions
- Basic technical troubleshooting (gaming machines)
- Knowledge of gaming legislation and responsible gambling
- Time management and multitasking
- Clean and safe working practices
- Responsible Service of Alcohol (RSA)
- Victorian Gaming License
Leadership & Initiative
- Demonstrated leadership across multiple roles:
- AFL Umpiring: Clear decision-making, rule enforcement, and on-field professionalism.
- KFC: Led team operations during peak periods, trained new staff, and contributed to service efficiency.
- Gaming: Ensured compliance, guided patrons, and upheld customer satisfaction in a regulated environment.
- Management Duties
- Shift Management
Timeline
Gaming Attendant
First & Last Hotel
01.2024 - Current
Customer Service Team Member
KFC Coburg
01.2020 - 01.2024
Field Umpire
Essendon District Football League (EDFL)
01.2018 - 2025
Bachelor - Exercise And Sport Science
Swinburne University of Technology
Victorian Certificate of Education -
Brunswick Secondary College
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